Technical Support Specialist

14 hours ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000
Job Title: Technical Support Specialist", "

We are seeking a highly skilled and motivated technical support specialist to join our team. As a technical support specialist, you will be responsible for providing remote and onsite IT support, ensuring exceptional customer service and technical issue resolution.

  • Provide first-line support for client technical issues via phone, email, or onsite visits
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
  • Ensure client service level agreements (SLAs) are met consistently
  • Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
  • Contribute to creating and updating knowledge base articles and user guides
  • Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
  • Communicate technical information clearly even with non-technical users
  • Build and maintain positive relationships with clients and team members
", "About the Role:", "

The ideal candidate will possess a Bachelor's degree in Information Technology, ECE, Computer Science, or a related field. Previous experience in an onsite technical support role is preferred, but fresh graduates are also welcome to apply.

  • Basic knowledge of IT systems and troubleshooting methodologies
  • Familiarity with a broad range of IT hardware and software solutions
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Valid driver's license with motorcycle eligibility
", "What We Offer:", "

Competitive salary, flexible working hours, and potential travel opportunities are available. Opportunities for professional development and mentorship in IT service delivery are also offered.

Career Progression:", "

Potential for advancement to Level 2 or Level 3 support roles is available.

", "How to Apply:", "

Submit your application through the company portal, ensuring all required information is included.

", "This job may close before the stated closing date; you are encouraged to apply as soon as possible.", "Report this job"],

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