Technical Support Specialist

7 hours ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱27,000

Job Title: Technical Support Specialist

Job Description

We are seeking a highly skilled professional to join our support team.

  • This is a customer-facing role that requires exceptional communication skills to engage with internal stakeholders.
  • You will provide top-notch support to corporate team members and brokers, ensuring smooth operations and resolving technical issues, inquiries, and user tasks.

The ideal candidate will have at least 1 year of experience in technical support, service desk, and customer service, including inbound and outbound call handling.

  • You will be responsible for responding to and resolving inquiries through self-service, webchat, phone, and email.
  • Providing technical and functional support on systems, processes, and technology.
  • Educating users on best practices for systems and technologies.
  • Creating, reviewing, and updating knowledge articles and self-help guides.

This is an opportunity to shape the future of a fast-growing company.

Requirements
  • At least 1 year of experience in technical support, service desk, and customer service, including inbound and outbound call handling.
  • Strong communication skills to engage with internal stakeholders.
  • Proficient in maintaining and troubleshooting devices.
  • Ability to investigate issues and troubleshoot based on user input.
  • Skilled in prioritising and managing multiple complex issues.

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