Patient Experience Specialist

6 days ago

Batangas City A, Philippines BATANGAS HEALTHCARE SPECIALISTS MEDICAL CENTER Full time

Job Description:

  1. Handles issues/concerns/complaints of patients and their relatives and resolves these at the shortest turnaround time (24 hours upon receipt of complaint / concern) in collaboration with the concerned Unit/Department. In cases when issues are medical related, these will be endorsed to the Medical Director's Office.

(Note: The PxE Specialist shall inform his/her superior on all issues/concerns/complaints handledwhether medical or non-medical).

  1. Addresses Patient Feedback based on Patient Evaluation Forms.

  2. Ensures that Patient Feedback Forms are weekly monitored (retrieve accomplished forms by patients/relatives and refill forms in standees located in various Units/Departments).

  3. Manages and organizes Customer Delight Programs and events targetting patient partnership through education, participation and appreciation of the Institution as their provider of care and build relationships for life.

  4. Assists patients during admission, discharge, transfer, facilitation of procedures and results, and other requests for great patient as the need arises.

  5. Conducts daily visits and Quality Assurance Monitoring for In Patients.

  6. Conducts Mystery Calls to Employees to ensure Phone Skills Etiquette is being practiced.

  7. Assists his/her superior in conducting Customer Service Training Programs through:

a. Facilitation of logistical requirements (venue, microphones, food, etc.)

b. Attendees in coordination with various units/department

c. Registration

d. Other requirements

  1. Analyzes and prepares weekly, monthly, quarterly and year-end reports of the Department and submits these to his/her superior for review and finalization.

  2. Attends meetings to represent the Department in the absence of his/her superior.

  3. Performs other functions that may be assigned from time to time.

Qualifications:

  • A Bachelor's degree in Business, Healthcare Administration, communication, nursing, social work, or related field is required.
  • Experience in healthcare settings: At least 2-3 years of experience in a healthcare role, such as patient care, administrative roles, or customer service.
  • Strong communication skills both verbal and written, to effectively interact with patients, families, and staff.
  • Computer literate (word, excel, power point, etc )

Job Type: Full-time

Work Location: In person

  • Patient Experience

    1 week ago

    Mandaluyong City, National Capital Region, Philippines OPAT The Antibiotic Care Specialist Full time ₱600,000 - ₱1,200,000 per year

    This role combines patient advocacy, doctor engagement, and business development support by:Guiding & supporting patients as they undergo their OPAT treatment,Serving as the main liaison between the OPAT clinic and referring doctors for effective patient care collaboration,Offering the clinic's core services to doctors and elastomeric pump solutions to...

  • Patient Engagement Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description OpenLoop is looking for a Patient Engagement Specialist to join our team. This role will be a member ofthe Revenue Cycle Management Team, collaborating closely with the Eligibility and Benefits Head.Job Summary:We are seeking a detail-oriented and knowledgeable Eligibility and Benefits Specialist to attend andoversee the eligibility...

  • Patient Support Specialist

    3 weeks ago

    Cebu City, Philippines Helpware Full time

    Position Summary: As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You’ll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their...

  • Patient Experience Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines RELIANCECARE INC. Full time ₱2,000,000 - ₱2,500,000 per year

    The Patient Experience Supervisor oversees Williams Center and HealthFirst Clinic Branches Operations and Patient Experience to ensure the highest level of non-clinical and Clinical service delivery.Take charge and manage the efficiency of non-clinical service delivery throughout the Williams Center Multispecialty and HealthFirst Clinic Branches. This...

  • Online Patient Care Specialist

    1 week ago

    Makati City, National Capital Region, Philippines One Nadela Medical Group Full time ₱250,000 - ₱350,000 per year

    Online Patient Care SpecialistJob Overview:We are seeking a dedicated Online Patient Care Specialist to handle patient inquiries, manage online bookings, and provide administrative support with initiative and professionalism. The role is vital in ensuring a smooth and efficient clinic experience for our patients while upholding excellent customer service...

  • Head of Patient Experience

    6 days ago

    Makati City, National Capital Region, Philippines TDS Global Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    Head of Patient Experience is responsible for designing, implementing, and continuously improving patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable policies, oversees patient-engagement and loyalty programs, manages...

  • Patient Care Specialist

    3 weeks ago

    Cebu City, Philippines Belo Medical Group Full time

    The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties and Responsibilities Handling Patient or Customer Inquiries or Concerns: Greet all patients and customers upon entry in the clinic in a friendly, courteous...

  • Patient Support Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $40,000 - $60,000 per year

    Position Summary:As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their...

  • Patient Care Specialist

    2 weeks ago

    Cebu City, Philippines Belo Medical Group, Inc. Full time

    Job Overview 3 days ago Be among the first 25 applicants. The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties and Responsibilities Greet all patients and customers upon entry in the clinic in a friendly,...

  • Head of Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Care Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...