Head of Patient Experience

1 week ago

Makati City, National Capital Region, Philippines TDS Global Solutions Full time ₱1,500,000 - ₱2,500,000 per year

Head of Patient Experience is responsible for designing, implementing, and continuously improving patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable policies, oversees patient-engagement and loyalty programs, manages service recovery for non-medical complaints, and drives a consistent service culture across all clinics through collaboration, coaching, and insights.

Highlights

  • Develop, implement, and update policies and SOPs for non-medical, patient-facing operations to ensure consistent service delivery.
  • Lead patient engagement and loyalty initiatives, monitor feedback channels, and ensure timely response and issue resolution.
  • Oversee service recovery and complaint-management processes, identifying root causes and coordinating systemic improvements with Clinic Operations and Service Quality Assurance.
  • Partner with Operations Training to train and coach front-line staff on service standards, culture of care, and patient etiquette.
  • Analyze patient feedback and satisfaction data, generate insights and reports, and recognize teams or clinics exemplifying service excellence.
  • Benchmark industry practices and continuously enhance the patient-journey experience across clinics.

Qualifications Education:

  • Bachelor's degree in hospitality management, Healthcare Administration, Customer Experience, or related field. Experience / Knowledge:
  • Proven track record in customer service or healthcare operations leadership; experience managing patient or guest-experience programs preferred.
  • Strong leadership, coaching, and facilitation abilities
  • Analytical and data-driven; able to translate insights into actionable improvements
  • Excellent communication, presentation, and interpersonal skills
  • Proficient in Microsoft Office and basic reporting tools Traits:
  • Empathetic, professional, proactive, and results-oriented
  • Calm under pressure and able to manage fast-paced clinical environments
  • Passionate about service excellence, continuous improvement, and cross-functional collaboration

Job Type: Full-time

Pay: Php70, Php100,000.00 per month

Application Question(s):

  • How many years of experience do you have in customer service or healthcare operations leadership; experience managing patient or guest-experience programs preferred.

Work Location: In person

  • Head of Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Care Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Head of Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, theHead of Patient Experienceis responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Patient Experience Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Services Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Senior Manager for Patient Experience

    4 days ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Patient Experience Officer

    4 days ago

    Makati City, National Capital Region, Philippines Belo Medical Group Full time

    We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we'd love to...

  • Patient Experience Supervisor

    2 weeks ago

    Quezon City, National Capital Region, Philippines Commonwealth Hospital and Medical Center Full time ₱180,000 - ₱350,000 per year

    As part of the broader MVP Group of Companies, Commonwealth Hospital and Medical Center (CHMC) is a proud member of the Metro Pacific Health (MPH) group, the leading hospital network in the Philippines. CHMC is one of the fastest-growing members of the MPH group, with revenue surpassing ₱1 billion in 2024 and on track to more than double within five years...

  • Patient Experience Staff

    2 weeks ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱30,000 - ₱60,000 per year

    This is a remote position. Work Schedule: 8am-5pm EST Lunch daily from 12pm to 1pm, work week is Monday thru FridayClient Timezone: Eastern Time Client OverviewJoin a thriving healthcare organization that operates both a traditional medical practice and an innovative med spa across two beautiful Florida locations. This growing healthcare business is...

  • Operations Manager – Patient Patient Operations

    2 weeks ago

    Makati City, National Capital Region, Philippines Eucalyptus Full time ₱1,500,000 - ₱3,000,000 per year

    About EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus(or 'Euc' for short) is the company behind Juniper,one of the world's largest weight management programs combining GLP-1 medication with a...

  • Operations Manager Patient Patient Operations

    2 weeks ago

    Makati City, National Capital Region, Philippines Eucalyptus Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionAbout EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus(or Euc for short) is the company behind Juniper,one of the world's largest weight management programs combining GLP-1 medication...

  • Head Nurse

    2 weeks ago

    Caloocan City, National Capital Region, Philippines Nephrology Services Phils., Inc. Full time ₱500,000 - ₱1,200,000 per year

    Job Description: Hemodialysis Head Nurse/Nursing Care CoordinatorPosition: Hemodialysis Head Nurse/Nursing Care CoordinatorCompany: Nephrology Center of Caloocan- EdsaLocation: 522 EDSA, Brgy. Biglang Awa, Caloocan CityJob Summary:Nephrology Center of Caloocan- Edsa is seeking a skilled and dedicated Hemodialysis Head Nurse/Nursing Care Coordinator to join...