Patient Experience Staff

23 hours ago

Quezon City, National Capital Region, Philippines BruntWork Full time ₱30,000 - ₱60,000 per year

This is a remote position.

Work Schedule: 8am-5pm EST Lunch daily from 12pm to 1pm, work week is Monday thru Friday

Client Timezone: Eastern Time


Client Overview

Join a thriving healthcare organization that operates both a traditional medical practice and an innovative med spa across two beautiful Florida locations. This growing healthcare business is dedicated to providing exceptional patient care while offering both essential medical services and cutting-edge aesthetic treatments. You'll be part of a dynamic team that values quality patient experiences and is committed to expanding their services to better serve their community. This is an exciting opportunity to work with a forward-thinking healthcare practice that combines traditional medicine with modern wellness and beauty services.


Job Description

Step into a pivotal role as the primary communication hub for a dual-service healthcare practice, where you'll be the welcoming voice that patients hear when they call for both medical care and aesthetic treatments. This position offers the unique opportunity to support diverse healthcare services while ensuring seamless patient experiences across multiple locations. You'll play a crucial role in coordinating patient care, managing appointment logistics, and serving as the vital link between patients and healthcare providers. This role is perfect for someone who thrives in a fast-paced healthcare environment and wants to make a meaningful impact on patient satisfaction and care coordination.


Responsibilities
  • Serve as the primary point of contact for incoming calls across both medical office and med spa locations
  • Efficiently schedule and reschedule patient appointments for various medical and aesthetic services
  • Direct patients to appropriate healthcare providers and staff members based on their specific needs
  • Coordinate communication between patients and medical staff through messaging systems
  • Handle patient inquiries with professionalism and route requests to the correct departments
  • Manage administrative tasks related to patient scheduling and communication workflows
  • Support both traditional medical services and innovative med spa treatments through excellent customer service

Requirements
  • Previous experience working with Electronic Medical Records (EMR) systems
  • Familiarity with or eagerness to learn Tebra and Vigaro EMR platforms
  • HIPAA compliance knowledge preferred (comprehensive training provided if needed)
  • Exceptional communication and customer service skills
  • Strong multitasking abilities and experience managing multiple phone lines
  • Professional demeanor and patient-focused approach to healthcare communication
  • Ability to work independently while supporting a collaborative healthcare team
  • Enthusiasm for working in a growing healthcare practice with diverse service offerings
​
Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
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