Patient Experience Manager

4 hours ago

Makati City, National Capital Region, Philippines Maxicare Health Services Inc. Full time ₱1,500,000 - ₱3,000,000 per year

As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable policies, oversees patient-engagement and loyalty programs, manages service recovery for non-medical complaints, and drives a consistent service culture across all clinics through collaboration, coaching, and insights.

What You'll Do

  • Develop, implement, and update policies and SOPs for non-medical, patient-facing operations to ensure consistent service delivery.
  • Lead patient engagement and loyalty initiatives, monitor feedback channels, and ensure timely response and issue resolution.
  • Oversee service recovery and complaint-management processes, identifying root causes and coordinating systemic improvements with Clinic Operations and Service Quality Assurance.
  • Partner with Operations Training to train and coach front-line staff on service standards, culture of care, and patient etiquette.
  • Analyze patient feedback and satisfaction data, generate insights and reports, and recognize teams or clinics exemplifying service excellence.
  • Benchmark industry practices and continuously enhance the patient-journey experience across all Maxicare clinics.

Qualifications

Education:

  • Bachelor's degree in hospitality management, Healthcare Administration, Customer Experience, or related field.

Experience / Knowledge:

  • Proven track record in customer service or healthcare operations leadership; experience managing patient or guest-experience programs preferred. Skills:

  • Strong leadership, coaching, and facilitation abilities

  • Analytical and data-driven; able to translate insights into actionable improvements

  • Excellent communication, presentation, and interpersonal skills

  • Proficient in Microsoft Office and basic reporting tools

Traits:

  • Empathetic, professional, proactive, and results-oriented

  • Calm under pressure and able to manage fast-paced clinical environments

  • Passionate about service excellence, continuous improvement, and cross-functional collaboration

Next Steps:

Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview. Already submitted this form before? No need to resubmit. We'll review your past responses.

What We Offer

We offer competitive and meaningful benefits because we value our team:

o Guaranteed up to 15th Month Pay

o Quarterly Rice Subsidy o Medicine Benefit

o HMO Coverage

o Life Insurance

o Convertible Leave Credits Ready to join us?

Make a difference in everyday healthcare—apply today

Note: If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months. This allows time for further growth and experience and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future.

Job Type: Full-time

Work Location: In person

  • Senior Manager for Patient Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Head of Patient Experience

    4 hours ago

    Makati City, National Capital Region, Philippines Maxicare Health Care Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, the Head of Patient Experience is responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Head of Patient Experience

    4 hours ago

    Makati City, National Capital Region, Philippines Maxicare Health Services, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    As a senior leader within the Patient Care Division, theHead of Patient Experienceis responsible for designing, implementing, and continuously improving Maxicare's patient-experience framework. The role ensures that every interaction reflects empathy, efficiency, and the company's culture of care. This leader translates service standards into actionable...

  • Patient Experience Supervisor

    4 hours ago

    Quezon City, National Capital Region, Philippines Commonwealth Hospital and Medical Center Full time ₱180,000 - ₱350,000 per year

    As part of the broader MVP Group of Companies, Commonwealth Hospital and Medical Center (CHMC) is a proud member of the Metro Pacific Health (MPH) group, the leading hospital network in the Philippines. CHMC is one of the fastest-growing members of the MPH group, with revenue surpassing ₱1 billion in 2024 and on track to more than double within five years...

  • Operations Manager – Patient Patient Operations

    4 hours ago

    Makati City, National Capital Region, Philippines Eucalyptus Full time ₱1,500,000 - ₱3,000,000 per year

    About EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus(or 'Euc' for short) is the company behind Juniper,one of the world's largest weight management programs combining GLP-1 medication with a...

  • Operations Manager Patient Patient Operations

    4 hours ago

    Makati City, National Capital Region, Philippines Eucalyptus Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionAbout EucWe're making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus(or Euc for short) is the company behind Juniper,one of the world's largest weight management programs combining GLP-1 medication...

  • Patient Experience Staff

    7 hours ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱30,000 - ₱60,000 per year

    This is a remote position. Work Schedule: 8am-5pm EST Lunch daily from 12pm to 1pm, work week is Monday thru FridayClient Timezone: Eastern Time Client OverviewJoin a thriving healthcare organization that operates both a traditional medical practice and an innovative med spa across two beautiful Florida locations. This growing healthcare business is...

  • Patient Care Coordinator

    7 hours ago

    Makati City, National Capital Region, Philippines MedGrocer Full time ₱35,000 - ₱65,000 per year

    MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year. The Patient Care Coordinator is a key front-line role responsible for ensuring our patients and partners receive...

  • Patient Service Representative

    6 hours ago

    Makati City, National Capital Region, Philippines MedGrocer Full time ₱200,000 - ₱300,000 per year

    MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency....

  • Patient Care Administrator

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Care Beyond the Clock. Compassion Within Every Call. Bring balance, purpose, and patient focus into your healthcare career. Deliver patient-centered support that extends far beyond the desk-helping every call, record, and appointment flow with care, accuracy, and empathy. Enjoy a fulfilling healthcare career that lets you make a difference while keeping...