Patient Experience Officer

3 days ago

Makati City, National Capital Region, Philippines Belo Medical Group Full time

We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we'd love to meet you.

Key Responsibilities

  • Greet and assist all patients and visitors with warmth and professionalism.

  • Handle inquiries and concerns across various channels (in-person, phone, SMS, email).

  • Manage appointment scheduling through BMS and Belo Hub, ensuring timely confirmations and reminders.

  • Coordinate closely with medical teams to ensure seamless patient flow and accurate handovers.

  • Maintain and update patient information while strictly complying with data privacy guidelines.

  • Support patient arrival, room assignments, and real-time appointment updates.

  • Ensure cleanliness and orderliness of reception and waiting areas.

  • Assist with room settlement, simple product guidance, and basic payment-related tasks when needed.

  • Participate in promotional and customer engagement initiatives.

  • Uphold safety protocols, company policies, and provide support to other branches when required.

Qualifications

  • Bachelor's/College degree required.

  • At least 2–3 years of experience in a clinic, healthcare setting, hospitality, or customer relations role.

  • Strong communication skills and a passion for delivering excellent patient care.

  • Organized, detail-oriented, and able to manage multiple tasks efficiently.

  • Tech-savvy and comfortable using scheduling systems and communication platforms.

Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information. All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy.

By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our . You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.

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