Patient Support Outbound Enrolment Specialist

2 days ago

Cebu City, Central Visayas, Philippines Helpware Full time
Job Summary:

We are seeking an organized and proactive Outbound Enrollment Specialist to support a targeted compliance project focused on collecting HIPAA authorization forms from existing patients. This role involves outbound communication with patients who have caregivers listed as account managers but lack the required authorization documentation. Your work will ensure proper documentation is in place to meet HIPAA standards and organizational compliance goals.

Key Responsibilities:

  • Conduct outbound outreach to patients to request and collect required HIPAA authorization forms.

  • Clearly explain the purpose and importance of the authorization form to patients or their representatives.

  • Track and manage form collection activities using internal systems and tools.

  • Verify that returned forms are completed accurately and meet compliance requirements.

  • Coordinate with internal teams to escalate issues or incomplete documentation as needed.

  • Maintain the confidentiality of patient information in accordance with HIPAA and company policies.

  • Report progress and key metrics to project leads.

  • Collaborate with U.S.-based team leads for guidance and project alignment.

Qualifications:

  • Experience in healthcare, enrollment, patient services, or a similar customer-facing role preferred.

  • Strong verbal and written communication skills.

  • High attention to detail and ability to follow compliance protocols.

  • Comfortable handling confidential and sensitive information.

  • Ability to work independently while meeting project deadlines.

  • Familiarity with HIPAA or healthcare documentation is a plus.

Additional Details:

  • This is a project-specific role focused on regulatory documentation collection.

  • Training will be provided by U.S.-based team leads.

  • Patient Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $40,000 - $60,000 per year

    Position Summary:As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their...

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Patient Care Coordinators will perform the following:- Assist callers with appointment scheduling, obtaining patient demographics, insurance and financial- information.- Process incoming referrals, verifying benefits, eligibility and authorization for both new and established- patients.- Coordinate and respond to patients' and referring providers' concerns...

  • Patient Care Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱400,000 per year

    Patient Care Coordinators will perform the following: - Assist callers with appointment scheduling, obtaining patient demographics, insurance and financial - information. - Process incoming referrals, verifying benefits, eligibility and authorization for both new and established - patients. - Coordinate and respond to patients' and referring providers'...

  • Outbound Lead Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Spin Virtual Solutions, Inc. Full time

    NOTE: willing to work on a graveyard shift Role Purpose:The Outbound Lead Specialist is responsible for generating new business opportunities by proactively reaching out to realtors, property managers, apartment communities, and other businesses. This role drives brand awareness and fills the sales pipeline by creating qualified leads for the Inside Sales...

  • Spanish Bilingual Patient Services Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Harris Full time ₱30,000 - ₱60,000 per year

    A Spanish Bilingual Patient Services Representative handles a variety of patient inquiries and concerns, communicating effectively in both English and Spanish. The role involves understanding patient needs through active listening and ensuring these are met by coordinating information among patients, families, medical staff, and administrative...

  • Spanish Bilingual Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As a Spanish Bilingual Representative, you will serve as the key link between English- and Spanish-speaking clients, delivering exceptional service and ensuring clear communication across all interactions.Key Responsibilities:Represent the company professionally and courteously in all interactions with clients, patients, and referrals.Manage inbound and...

  • Patient Imaging

    2 days ago

    Cebu City, Central Visayas, Philippines OPERATION SMILE PHILS. FOUNDATION INC. Full time

    The Patient Imaging & Records Coordinator is responsible for the day-to-day administration of patient imaging and medical records for the Operation Smile Philippines (OSP) Cebu Comprehensive Cleft Care Center of Excellence (COE). This position ensures the accurate and timely collection, processing, and management of patient images and digital records. The...

  • URGENT HIRING: Spanish Bilingual Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱200,000 - ₱250,000 per year

    We're Hiring: Spanish Bilingual Healthcare RepresentativeJoin Strategic Office Support Inc. (SOS) — a trusted partner of US-based healthcare providers — and be part of our expanding healthcare support teamWork Location: On-site at eBloc 3, Padriga St., IT Park, Apas, Cebu CityWork Schedule: US Business HoursEmployment Type: Full-TimeAbout the RoleAs a...

  • Healthcare Billing Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Full time $15,000 - $30,000 per year

    Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Billing Specialist, you will be catering to all billing inquiries from patients and doctors, processing payments, and...

  • Patient Management Officer

    7 days ago

    Cebu City, Central Visayas, Philippines United Sleep Services Full time ₱600,000 per year

    Patient Management Officer (United Sleep Services Office in USA)Location: Work From Home Schedule: Night Shift | 8:00 AM – 4:30 PM Central Time (US Hours) Company: United Sleep ServicesSalary: PHP 50, ,000About the RoleThe United Sleep Services is seeking a detail-oriented and empathetic Patient Management Officer to join our growing U.S. operations team....