Care Coordinator

Job Title: Chronic Disease and Mental Health Management Coordinator (Admin Nurse)

Location: BGC, Taguig

Work set-up: Onsite

Schedule: Monday to Saturday (Morning Shift)

Overall purpose of the job:

The Chronic Disease & Mental Health Management Coordinator plays a pivotal role in promoting the health and well-being of employees enrolled in chronic disease management and mental health support programs across sites. This centralized role ensures timely follow-ups, coordinated care, and continuous monitoring, leveraging existing infrastructure to improve health outcomes and reduce organizational healthcare costs. The coordinator acts as a key liaison between employees, healthcare providers, and internal stakeholders to deliver high-quality, integrated care. Flexibility to travel is also required, as the position may involve site visits or coordination across various locations.

Key Responsibilities

Medical

• Conduct regular outreach and follow-up calls to employees enrolled in chronic disease or mental health support programs.
• Ensure participants are well-informed about their care plans, upcoming appointments, and required actions to maintain engagement and compliance.
• Take on additional duties as assigned by the Account Medical Advisor, aimed at enhancing the scope and effectiveness of onsite health services

Communication, Support & Training

• Demonstrate a consistently professional and supportive attitude toward all site personnel, fostering a collaborative and positive workplace culture.
• Track adherence to medical clearances, prescribed health advice, and intervention plans.
• Collaborate with healthcare professionals to ensure timely documentation and follow-through on clinical recommendations.
• Work closely with the Occupational Health Physician to identify cases requiring specialist attention.
• Facilitate smooth referrals and coordination between primary care providers and specialists to ensure continuity of care.
• Generate detailed reports on program participation, compliance metrics, health outcomes, and referral activity.
• Provide actionable insights to internal teams and clients to support strategic decision-making and continuous program improvement

Clinical Governance in Medical Services & Role Accountabilities

International SOS is dedicated to maintaining robust and effective Clinical Governance across its global Medical Services operations. This commitment is built on a collaborative partnership between clinicians and management, ensuring a sustainable framework and the necessary resources to consistently deliver high-quality care and uphold patient safety in daily practices.

Central to this governance approach is the consistent application of International SOS's Policies, Standards, Procedures, and Processes. These elements are essential for achieving client satisfaction, safeguarding patient well-being, managing clinical risks effectively, and driving continuous quality improvement (CQI) in medical practice.

Compliance with these governance requirements is rigorously monitored through the International SOS Integrated Management System. This system encompasses Clinical Governance Committees and meetings, regular internal and external audits, structured reporting from sites and Medical Service Centres, clinical incident tracking, patient outcome reviews, emergency preparedness drills, and competency assessments.

Through this comprehensive framework, International SOS ensures that clinical excellence remains at the core of its operations, reinforcing its commitment to safe, ethical, and evidence-based medical care worldwide.

Occupational Health & Safety Responsibilities

• Contribute actively to creating and sustaining a safe and healthy work environment.
• Complete all required Occupational Health & Safety (OH&S) training in accordance with regulatory and organizational standards.
• Follow all reasonable instructions, policies, procedures, and safe work practices to ensure compliance with safety protocols.
• Exercise due care for personal health and safety, as well as the well-being of colleagues in the workplace.
• Promptly report any injuries, hazards, or illnesses to the designated supervisor for timely action.

Required Skills and Knowledge

• Collaborate efficiently with both clinical and non-clinical personnel to ensure seamless service delivery.
• Demonstrate a proactive approach with a strong focus on client needs and practical solutions.
• Exhibit strong interpersonal skills and the ability to build positive, trusting relationships.
• Display effective teamwork and engage confidently in client-facing interactions.
• Maintain sensitivity to cultural differences, fostering inclusive and respectful communication across diverse environments.

Required Competencies

• Adaptability / Flexibility -Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
• Leading & Supervising - Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
• Planning / Organisation - Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves
• Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.
• Delivering Results & Meeting Customer Expectations - Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.
• Presenting & Communicating information - Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility.

Required Work Experience

• Background in nursing, public health, psychology, or related healthcare field preferred.
• At least 40 hours Basic Occupational Safety and Health Course (BOSH).
• Experience in chronic disease management, mental health coordination, or occupational health is an advantage.
• Strong communication and interpersonal skills, with the ability to engage sensitively and effectively with diverse employee populations.
• Proficiency in data tracking, reporting tools, and health documentation systems.
• Ability to work independently while coordinating across multiple locations and teams,
• Good presentation and communication skills

Job Type: Full-time

Work Location: In person