Front Office Associate

2 days ago


Puerto Princesa City, Mimaropa, Philippines The Funny Lion Full time ₱104,000 - ₱130,878 per year

About the role

This is an exciting opportunity to join the dynamic team at The Funny Lion as a Front Office Associate. As a key member of our hotel's operations, you will be responsible for providing exceptional customer service and ensuring a smooth and seamless experience for our guests. This is a full-time position based in our hotel in Puerto Princesa City, Palawan.

What you'll be doing

  1. Greeting and welcoming guests upon arrival, checking them in and out efficiently
  2. Handling guest inquiries and requests in a friendly and professional manner
  3. Maintaining a detailed understanding of hotel facilities, services and local attractions
  4. Assisting guests with luggage, transportation and other concierge services
  5. Answering and directing incoming calls, taking reservations and managing bookings
  6. Ensuring the front desk and lobby areas are well-organised and maintained
  7. Participating in daily operations meetings and collaborating with other hotel departments
  8. Adhering to all hotel policies, procedures and safety standards

What we're looking for

  1. Previous experience in a customer service or front office role, preferably in the hospitality industry
  2. Excellent communication and interpersonal skills, with the ability to interact with guests of all backgrounds
  3. Strong problem-solving and decision-making abilities to handle various guest requests efficiently
  4. Proficiency in English, both written and verbal, and the ability to speak additional languages is an advantage
  5. Familiarity with hotel management software and technology
  6. A friendly, professional and service-oriented attitude
  7. Flexibility to work in a fast-paced environment and during peak hours, including weekends and holidays

What we offer

At The Funny Lion, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health insurance coverage
  3. Opportunities for career development and progression
  4. Discounted rates on hotel stays and dining experiences
  5. A collaborative and inclusive company culture
  6. Work-life balance initiatives, such as flexible scheduling and paid time off

About us

The Funny Lion is a vibrant and innovative hotel brand that aims to redefine the hospitality experience in the Philippines. With our unique blend of modern design, personalized service and engaging guest activities, we have quickly become a popular destination for both business and leisure travellers. Our commitment to sustainability and local community engagement sets us apart in the industry.

If you're excited to be part of our dynamic team and contribute to our ongoing success, we encourage you to apply for this Front Office Associate role. Click the "Apply Now" button to submit your application.



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