
L1 Application Support Engineer
4 days ago
The L1 Application Support Engineer is the first point of contact for application-related issues. You will log incidents, perform basic troubleshooting, and resolve common problems using existing resources like FAQs and knowledge bases. Your goal is to provide fast, effective support and ensure a high level of customer satisfaction.
Job Responsibilities:
- Log and manage application incidents and service requests.
- Perform initial troubleshooting and provide solutions for common user issues.
- Escalate complex or unresolved problems to the L2 team.
- Contribute to and maintain support documentation.
- Meet key performance goals for first-call resolution and average handling time.
Skills & Qualifications:
- Experience in a technical support role.
- Strong communication and problem-solving skills.
- Familiarity with ticketing systems.
- Preferred: Microsoft Certified: Azure Fundamentals.
Job Type: Full-time
Benefits:
- Work from home
Work Location: Remote
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