
DAYSHIFT - AU Telco Technical Support Representative
2 days ago
Job description:
Responsibilities
- Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone
- Diagnose and escalate faults
- Provide excellent customer service
- Assist customers with Billing concerns as needed
- Meet and maintain the appropriate key performance indicators and targets.
Job Requirements:
- 6-12 months Telecommunications BPO/Call Center Experience is preferred.
- Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable.
- 2 years' worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.
- Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
- Excellent customer service attitude
- Friendly, positive manner and great at establishing rapport with customers
- Above average English communication skills; Proficiency in English verbal and written skills is a must
- Process-oriented with attention to detail
- Positive attitude and willingness to learn and develop new skills
- Must be willing to work onsite in Ortigas, Pasig City
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