DAYSHIFT - AU Telco Technical Support Representative

3 days ago

Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time ₱300,000 - ₱450,000 per year

Job description:

Responsibilities

  • Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone
  • Diagnose and escalate faults
  • Provide excellent customer service
  • Assist customers with Billing concerns as needed
  • Meet and maintain the appropriate key performance indicators and targets.

Job Requirements:

  • 6-12 months Telecommunications BPO/Call Center Experience is preferred.
  • Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable.
  • 2 years' worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.
  • Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
  • Excellent customer service attitude
  • Friendly, positive manner and great at establishing rapport with customers
  • Above average English communication skills; Proficiency in English verbal and written skills is a must
  • Process-oriented with attention to detail
  • Positive attitude and willingness to learn and develop new skills
  • Must be willing to work onsite in Ortigas, Pasig City

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