Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Global Quest Consulting Group, Inc. Full time ₱250,000 - ₱500,000 per year

Date Posted: July 28, 2021

Job Location: Makati City

Job Description:

Job Description:

  • Promptly attends to calls made thru our Hotline by our medical providers and clients/ members

  • Give accurate information to inquiries made

  • Accurately approves hospitalization, OPD, consultations, laboratory, diagnostics and surgical procedures as recommended by our provider specialist

  • Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly

  • Monitors approved confinements until member is discharged

  • Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges

  • In the absence of the Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of Eastwest Healthcare

Coordinates with the provider on other matters related to confinement

  • Appropriately skilled to extract the correct medical information of approved o dissproved medical availments and accurately records them

  • Accurately records all Hotline Transactions

  • Perform other related clerical activities

  • Perform other related tasks on the instructions of the VP-Medical Director and AVP- Medical Management

  • Act as support to the liaison officers assigned to Provider Hospitals

Qualifications:

Qualifications:

  • Must be a graduate of any business and/or medica courses o any related to it

  • With atleast 6 months or 1 year experience as customer service

  • Fresh graduates are welcome to apply

  • With good communication skills

  • can start ASAP

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