Customer Support Specialist

4 days ago

Work from Home, Philippines Adaca Full time ₱360,000 - ₱600,000 per year

Things to know before applying:

  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage

Role Summary:

We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours. We are looking for individuals who are eager to grow, learn, and eventually move into more senior technical or business-focused positions. This is not just a support role—it's a launchpad for a rewarding career.

Duties and Responsibilities:

  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications:

  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset.
  • Demonstrated ambition to grow into advanced roles within the company (e.g., Business Analyst, Developer, Product Specialist).
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Hiring Process:

  • Phone screening
  • Behavioral interview
  • Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Are you amenable to work mid-shift or night shift?
  • How much is your asking rate?

Education:

  • Bachelor's (Required)

Experience:

  • Helpdes/technical Support: 3 years (Required)
  • Customer service: 3 years (Required)

Work Location: Remote

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