Turnover Officer

About the role

Here in Wee Community Developers, Inc., a Turnover Officer is responsible for ensuring that each buyer's transition from purchaser to homeowner is smooth, transparent, and satisfactory—by combining quality assurance, documentation accuracy, and excellent client service.

What you'll do

1. Greet and welcome guests as soon as they arrive. Serve refreshments.

2. Prepare the necessary inspection tools prior to Client inspection. Prepare Turnover Kit prior to Client arrival during Client move-in.

3. Collate Turnover Documents from Documentation Department and Government Compliance Department for the Turnover Kit. Collate Documentary Requirements for Utilities Application including SPA if applicable.

4. Arrange service vehicle for Clients going to the unit if needed.

5. Accompany the Client to the unit. Tour the Client in the order provided in the Client Punchlist Form.

6. Take note of Client comments using the Client Punchlist Form. Take photos of items for repair and

discuss punchlist items to Turnover Engineer.

1. Discuss with Client timeline of repair activities.

2. Review and sign Client Punchlist Form with the Client.

3. Prepare Buyer Certificate of Acceptance, General Warranty and Guarantee upon Client acceptance.

4. Update the Conversion Monitoring Sheet and Turnover Monitoring Sheet. Attach signed Buyer Certificate of Acceptance, General Warranty and Guarantee, and Documents for Utilities (if applicable).

5. Orient Client on post move-in responsibilities and concerns such as Payment of Real Property Taxes, Terms of Warranties, Unit/House Alteration procedure, Maintenance and Upkeep of House/Unit and Introduction to the Home Owner's Association.

6. Address Client concerns. Escalate Client issues to Turnover Engineer/Manager when needed.

7. Schedule Client punchlist review with Turnover Engineer & QC Engineer to discuss Client concerns. Ensure to provide adequate, precise and complete information to resolve issues.

8. Inform Client of any changes in Client inspection schedules due to delays in unit rectification.

9. Call Client to schedule move-in date. Plot confirmed schedule in Google calendar. Update Conversion Monitoring File.

10. Confirm move-in schedule with Client via email and SMS

11. Issue IOM to Project Director, Documentation, Technical, PMD and Customer Service Departments via email.

What we're looking for

• Graduate with a Bachelor's Degree in Architecture, Civil Engineering, or any related field.
• With at least three (3) years of related working experience
• Familiarity with punch lists and project handover procedures.
• Excellent attention to detail to ensure quality and compliance.
• Strong communication and customer service skills to handle client concerns.
• Problem-solving abilities for quick defect resolution.
• Organized and time-efficient to manage multiple unit turnovers.
• Proficient in the use of MS Office applications
• Willing to start as soon as possible

What's in it for you?

At WCDI, you'll enjoy countless moments of connection and fun during your journey with us — along with a stack of benefits designed to support your success both at work and beyond.

• Competitive Compensation Package
• Full-time/Permanent Employment
• 40/hr Workweek Schedule
• Flexible schedule for employees pursuing higher education
• 12 Annual Vacation Leave; convertible to cash if unused
• 12 Annual Sick Leave; convertible to cash if unused as well
• Medical Health & Dental Benefits
• Annual Performance Bonus
• Annual Perfect Attendance Benefits
• Salary loan with 0% interest and flexible payment terms

There's a lot of engagement activities, too

• Sportsfest (Badminton, Basketball, Volleyball, Wall-Climbing, Mobile Legends Tournament, etc.)
• Mooncake Festival; Dice Game
• Annual Teambuilding/Outing
• Family Day

We appreciate diverse talents and unique experiences — and we're excited to hear your story

Apply now and start your #BeyondOrdinary journey with us