HR Process Reengineering Officer

5 days ago

Manila, National Capital Region, Philippines Metrobank Full time ₱1,200,000 - ₱2,400,000 per year

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: HR Process Reengineering Officer

Job Summary:

  • Acts as first level support for HR systems and overall Point-of-Contact (POC) for all system-related initiatives, projects, administration and governance

The Process Reengineering Officer is responsible for supporting the following areas:

Process Reviews

  • Identification and Prioritization of Areas to be Optimized in HR
  • As Is Process Mapping
  • To Be Process Design
  • Benefits Capture

Process Migration

  • Migration Strategy
  • Scaling of Scope of Work to FTE
  • Job Aids
  • Training on New Process
  • Hypercare Support

Process Optimization

  • Identification of Improvement KPIs
  • Design and Implementation of Sprints to Achieve KPIs

Role Exposure:

Process Reviews

  • Identify scope and scale of transactional activities in each workstream
  • Recommend and agree scope and prioritization for migration with leadership
  • Map current processes in each workstream
  • Identify potential areas for optimization
  • Design and secure sign off of the To Be process
  • Identify areas impacted by the To Be process
  • Identify and document the benefits from implementing the new process

Process Migration

  • Create a Migration Strategy for each workstream
  • Show how the work scope can be scaled up or down including FTE implications
  • Creation and turnover of Job Aids
  • Coordinate with LDD to design sustainable training materials for New Processes
  • Provide Hypercare Support (check-ins, process adjustments) for 3 months post implementation

Process Optimization

  • Identification and Sign off of Improvement KPIs for each workstream

Other Details:

Rank: Junior Officer

Unit: Enterprise Services Sector / Human Resources Management Group / HR Strategic Support Division / HR Analytics, Policies, Processes, and System
Location: Metrobank Center BGC, Taguig City

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