
Information Technology Service Delivery Manager
3 days ago
Service Delivery Manager (Fintech) — Makati | Hybrid | Dayshift
Company:
Pro Integrate (for a leading Fintech client)
Work Setup:
Hybrid (Makati)
•
Schedule:
Dayshift
•
Start:
ASAP
Why this role?
Own end-to-end
IT service delivery
for a fast-growing Fintech. You'll lead high-impact teams, sharpen ITSM excellence, and drive measurable improvements in
SLAs/OLAs, stability, and customer experience
across multi-cloud environments.
What you'll do
- Lead Service Desk, Application Support, and partner teams to
meet/exceed SLAs
. - Run core
ITSM practices
(Incident, Problem, Change, Request, Knowledge). - Orchestrate service delivery across
multi-cloud
platforms; coordinate with Dev/AppDev for releases and fixes. - Build dashboards and reports for
service performance, capacity, availability,
and risk. - Drive
root-cause analysis
and continuous improvement initiatives. - Manage vendors and stakeholders; enforce
governance, compliance,
and audit readiness. - Coach and develop a high-performing team with clear KPIs and growth plans.
What you'll bring
Education
- Bachelor's degree in
Computer Science, Information Technology
, or related field.
Experience
- 5+ years
in a senior role such as
Service Desk Manager, Application Support Head, Application Development Head
, or equivalent. - Fintech/Financial Institution experience
preferred
.
Specific Knowledge & Skills
- Strong leadership plus hands-on technical depth in
modern system development methodologies
, platforms, and programming languages across
multi-cloud
environments. - Proven troubleshooting across diverse enterprise applications; familiarity with employer's software stack a plus.
- Above-average
collaboration, communication, and problem-solving
skills. - Experience with
ITIL, COBIT
and other service delivery frameworks (certifications a plus). - Relevant exposure to
, Kotlin, Java, .NET
across varied cloud implementations. - Track record of implementing
service delivery best practices
to ensure compliance with agreed Service Levels across stakeholders.
Nice to Have
- ITIL v4 Foundation (or higher), COBIT, and experience with
ServiceNow/Jira
or similar ITSM tools. - Background coordinating
major incidents
, DR/BCP, and regulated environments.
What's in it for you
- High-ownership, high-visibility leadership role in
Fintech - Collaborative culture with real autonomy to improve
CX and reliability - Competitive compensation and growth opportunities
How to apply
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