Information Technology Service Delivery Manager

3 days ago


Makati City, National Capital Region, Philippines Pro Integrate Full time ₱2,000,000 - ₱2,500,000 per year

Service Delivery Manager (Fintech) — Makati | Hybrid | Dayshift

Company:
Pro Integrate (for a leading Fintech client)

Work Setup:
Hybrid (Makati)

Schedule:
Dayshift

Start:
ASAP

Why this role?

Own end-to-end
IT service delivery
for a fast-growing Fintech. You'll lead high-impact teams, sharpen ITSM excellence, and drive measurable improvements in
SLAs/OLAs, stability, and customer experience
across multi-cloud environments.

What you'll do

  • Lead Service Desk, Application Support, and partner teams to
    meet/exceed SLAs
    .
  • Run core
    ITSM practices
    (Incident, Problem, Change, Request, Knowledge).
  • Orchestrate service delivery across
    multi-cloud
    platforms; coordinate with Dev/AppDev for releases and fixes.
  • Build dashboards and reports for
    service performance, capacity, availability,
    and risk.
  • Drive
    root-cause analysis
    and continuous improvement initiatives.
  • Manage vendors and stakeholders; enforce
    governance, compliance,
    and audit readiness.
  • Coach and develop a high-performing team with clear KPIs and growth plans.

What you'll bring

Education

  • Bachelor's degree in
    Computer Science, Information Technology
    , or related field.

Experience

  • 5+ years
    in a senior role such as
    Service Desk Manager, Application Support Head, Application Development Head
    , or equivalent.
  • Fintech/Financial Institution experience
    preferred
    .

Specific Knowledge & Skills

  • Strong leadership plus hands-on technical depth in
    modern system development methodologies
    , platforms, and programming languages across
    multi-cloud
    environments.
  • Proven troubleshooting across diverse enterprise applications; familiarity with employer's software stack a plus.
  • Above-average
    collaboration, communication, and problem-solving
    skills.
  • Experience with
    ITIL, COBIT
    and other service delivery frameworks (certifications a plus).
  • Relevant exposure to
    , Kotlin, Java, .NET
    across varied cloud implementations.
  • Track record of implementing
    service delivery best practices
    to ensure compliance with agreed Service Levels across stakeholders.

Nice to Have

  • ITIL v4 Foundation (or higher), COBIT, and experience with
    ServiceNow/Jira
    or similar ITSM tools.
  • Background coordinating
    major incidents
    , DR/BCP, and regulated environments.

What's in it for you

  • High-ownership, high-visibility leadership role in
    Fintech
  • Collaborative culture with real autonomy to improve
    CX and reliability
  • Competitive compensation and growth opportunities

How to apply



  • Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱1,500,000 - ₱4,500,000 per year

    Role Summary:A highly driven and experienced Information Technology Sales Manager to lead the IT solutions sales division. This role is responsible for setting and executing strategic sales initiatives, developing high-performing teams, and delivering customized solutions that meet the complex needs of enterprise and government clients. The ideal candidate...


  • Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱1,500,000 - ₱2,500,000 per year

    The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting...


  • Makati City, National Capital Region, Philippines Bequik Information Solutions, Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    We're looking for an experienced Service Delivery Manager (Oracle NetSuite) to lead the successful delivery of NetSuite projects and services. You'll be the key point of contact for clients, ensuring implementations and enhancements are delivered on time, within budget, and with outstanding results.What You'll Do:Manage end-to-end NetSuite project...


  • Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...


  • Quezon City, National Capital Region, Philippines SHORE Solutions Inc. Full time

    Head of Technology, Service Delivery page is loadedHead of Technology, Service Delivery Apply locations Quezon City time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (30+ days left to apply) job requisition id R10848We're an award-winning global outsourcer providing contact center and back office services on behalf...


  • Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.Key Responsibilities:Service Delivery Management: Ensure consistent,...


  • Makati City, National Capital Region, Philippines Torre Lorenzo Development Corporation Full time

    OverviewThe IT Infrastructure Manager is responsible for planning, implementing, and maintaining the company's technology infrastructure to ensure secure, reliable, and scalable IT operations that support real estate business needs. This role oversees the management of networks, servers, data storage, while leading infrastructure-related projects to drive...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    About The RoleThe role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    I. PURPOSEAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.II.      DUTIES AND RESPONSIBILITIESAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessaryfor the betterment of the organization.Ensure Operations...