Service Delivery Coordinator

5 days ago

Makati City, National Capital Region, Philippines Bequik Information Solutions, Inc. Full time

We are looking for a Service Delivery Coordinator who will play a key role in ensuring the smooth and efficient delivery of services to our clients. This role involves coordinating daily operations, managing engineering schedules, monitoring SLAs, and driving continuous improvement across our technical delivery teams.

What You'll Do

  • Oversee day-to-day service delivery operations and project implementations.
  • Coordinate with Project Managers and the Engineering Manager to ensure timely project completion.
  • Manage engineering schedules, resource allocation, and adherence to SLAs and KPIs.
  • Support service transitions, deployments, and change implementations.
  • Conduct regular service and performance reviews with internal teams.
  • Implement process improvements to enhance service quality and operational efficiency.
  • Maintain documentation of processes, contracts, and operational procedures.
  • Generate reports on performance, SLA compliance, and client satisfaction.

What We're Looking For

  • Bachelor's degree in Information Technology, Business Administration, or related field.
  • At least 2 years of experience in service delivery coordination, project coordination, or client support.
  • Experience in IT solutions, managed services, or systems integration preferred.
  • Strong organizational, analytical, and communication skills.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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