Service Delivery Manager

4 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,500,000 - ₱2,500,000 per year

About The Role

The role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of RTB services.

The role ensures that the necessary documents and activities are accomplished so that RTB can support the newly introduced application. Also, the role oversees the process for BAU activities, which are ongoing operations to maintain RTB supported systems.

How You'll Contribute

  • Service Delivery Management – Manage the delivery of RTB services to meet project and BAU needs of the bank.
  • Team Leadership – Managing and leading a team of RTB resources including setting project goals and handling escalations.
  • Stakeholder Management – Building and maintaining strong relationships with internal stakeholders, understand their needs and handling concerns.
  • Resource Management – Efficient tracking and allocating RTB resources to projects. Escalates resource related risks in a timely manner and at the right level.
  • Risk Management – Identifying and mitigating risks that could impact service delivery.
  • Continous improvement – Promoting a culture of continuous improvement within the team.

What We're Looking For

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but relevant work experience may be substituted for education.
  • 5-10+ years professional experience
  • Familiarity with ITSM frameworks such as ITIL and SDLC methodologies such as Agile and Waterfall.
  • Strong experience in end-to-end delivery of a solution or infrastructure project as a service delivery manager, IT lead or project manager.
  • Good understanding of infrastructure and cloud technologies.
  • Strong interpersonal and communication skills to build and maintain relationships with internal clients, stakeholders, and team members.
  • Ability to maintain accurate documentation of processes, procedures, and registries.
  • Proficiency in creating and delivering reports and presentation materials.
  • Ability to identify, assess, and mitigate risk that could impact service delivery.
  • Able to keep to up to date with industry trends, and best practices in IT service delivery.

Field of Specialization
(
if applicable
):

  • IT Service Delivery Management, IT Project Management, IT Process and Continuous Improvement

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your #BetterBanking career with us today.

  • Service Delivery Manager

    2 days ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • IT Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

    QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Role SummaryThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

  • Service Delivery Manager

    2 days ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.Key Responsibilities:Service Delivery Management: Ensure consistent,...

  • IT Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

  • IT Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Aspiree Careers Full time ₱1,200,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under theBranch Tellering (BT). This role ensures that all contracted services are delivered in line with agreedSLAs, budget, and quality standards, while fostering strong client relationships and drivingoperational excellence. The SDM acts as the primary...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Total Information Management Corp. Full time ₱1,500,000 - ₱2,500,000 per year

    The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEA service delivery manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.II. RESPONSIBILITIESThe Manager is responsible...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Bequik Information Solutions, Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    We're looking for an experienced Service Delivery Manager (Oracle NetSuite) to lead the successful delivery of NetSuite projects and services. You'll be the key point of contact for clients, ensuring implementations and enhancements are delivered on time, within budget, and with outstanding results.What You'll Do:Manage end-to-end NetSuite project...