Service Delivery Manager
4 days ago
I. PURPOSE
Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
II. DUTIES AND RESPONSIBILITIES
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
- Ensure Operations technology tools & logistical resources are always available in providing uninterrupted service offering to its clients.
- Collaborate and contribute with other managers in improving workflows, documentations, standards and processes.
- Contribute to the knowledge and information relevant to Operations.
- Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
- Comply with company policies, guidelines, standards, and procedures.
- Professionally represent Trends management; enriching client relationships and providing expertise, composure, and competence.
- Perform all other duties and tasks as assigned by the MSS Manager.
Service Operations Management
- Oversee the delivery of services or service technology to clients or customers.
- Establish policies designed to ensure consistently high service performance and evaluates customer feedback to develop quality improvement processes.
- Ensure the smooth running of customer's system and network infrastructure ensuring they get maximum benefits from them.
- Ensure the company tools and information systems are utilized correctly and relevant information is provided
- Ensure reports are provided to an agreed schedule including management and account performance reports.
- Responsible for the delivery of services within SLAs and KPIs.
- Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- Schedule and conduct regular reporting to clients or customers.
Service Operations Management – Incident Management
- Ensure that SLAs are achieved and client expectations are met (or exceeded).
Service Operations Management – Process Engineering
- Contribute to the establishment of the most effective and efficient processes.
- Promote and uphold compliance with agreed standards and processes.
- Report inefficiencies and non-compliance with agreed standards and processes.
Organizational Development
- Contribute to the establishment of the most appropriate organizational structure for Operations to support the organization in any of its business engagements however and whenever necessary in accordance with agreed policies and procedures.
III. QUALIFICATIONS
A. Minimum Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
- At least 4 years' working experience in Service Delivery Management function.
- Have at least 2 years' working experience as a Supervisor/Team-Lead in an Operations Support environment
- ITIL Foundation
C. Competency
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Technical Skill
(A) ITIL
(F) IP Networking
(F) Monitoring Systems
(F) Network Troubleshooting
(F) System Troubleshooting
(F) Application/Web Programming
Communication Skill
(A) Speaks clearly and can be easily understood.
(A) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.
- Have at least 4 years' working experience coordinating with partners and clients
Abilities
- Must work well under pressure.
- Must have good interpersonal skills.
- Must have thorough knowledge of managing teams and personnel.
- Must show strong customer management skills.
- Must prepare well-organized and comprehensive reports tailored to its audience.
- Able to research subjects, with a commitment to provide continuous improvement.
- · Must be flexible in approach and be comfortable with a fluid organizational structure that requires both teamwork and self-sufficiency as necessary.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Education:
- Bachelor's (Preferred)
Experience:
- Service Delivery Management function.: 4 years (Preferred)
- Supervisor in an Operations Support environment: 2 years (Preferred)
Work Location: In person
-
Service Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full timeOverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...
-
Service Delivery Manager
2 days ago
Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per yearJob Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
-
Service Delivery Manager
4 days ago
Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
-
IT Service Delivery Manager
1 week ago
Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per yearQualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...
-
Service Delivery Manager
4 days ago
Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearRole SummaryThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...
-
Service Delivery Manager
4 weeks ago
Makati City, National Capital Region, Philippines Questronix Corporation Full timeJob Description:Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
-
Service Delivery Manager
4 weeks ago
Makati City, National Capital Region, Philippines Questronix Corporation Full timeJob Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality...
-
Service Delivery Manager
2 days ago
Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
-
Service Delivery Manager
4 days ago
Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearJob Overview:We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.Key Responsibilities:Service Delivery Management: Ensure consistent,...
-
Service Delivery Manager
4 days ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,500,000 - ₱2,500,000 per yearAbout The RoleThe role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of...