Service Delivery Manager

OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...

Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Job Description: Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

QualificationsEducation & ExperienceBachelor's degree in information technology, Computer Science, Engineering, or related field.Minimum 5–7 years of experience in IT service delivery, project management, or operations management.Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.Strong...

Role SummaryThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...

Job Description:Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality...

Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Job Overview:We are seeking a Service Delivery Manager (SDM) to oversee the end-to-end delivery of IT infrastructure services across multiple locations. This role ensures the alignment of IT services with business needs, effective vendor coordination, service continuity, and team leadership.Key Responsibilities:Service Delivery Management: Ensure consistent,...

About The RoleThe role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of...