Customer Sales Representative

6 hours ago

Quezon City, National Capital Region, Philippines VDP Distribution OPC Full time $30,000 - $50,000 per year

I. Summary

Customer Service Representative (Sales) is responsible for assisting customers throughout the sales process, ensuring customer satisfaction, and supporting revenue growth by providing excellent service and product guidance.

II. Responsibilities

  • Respond to customer inquiries regarding products, services, and orders
  • Assist customers in making purchase decisions and provide product recommendations
  • Process sales orders, returns, and exchanges accurately
  • Follow up on leads and support sales team in achieving targets
  • Resolve customer complaints or issues in a timely and professional manner
  • Maintain detailed records of customer interactions and sales transactions
  • Collaborate with sales and marketing teams to support promotions and campaigns
  • Provide post-sale support to ensure customer satisfaction and loyalty
  • Identify opportunities for upselling or cross-selling products
  • Meet individual and team sales/service performance metrics

III.  Qualification

  • High school graduate or college level (degree in Business, Marketing, or related field preferred)
  • Experience in sales or customer service preferred
  • Strong communication and interpersonal skills
  • Basic computer skills and familiarity with CRM or sales systems
  • Customer-oriented and goal-driven

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