Customer Success Manager | WFH | Day 1 HMO | Up to PHP80K

Be the Voice that Shapes Customer Success Worldwide

Our client is a trailblazer in Customer Experience, turning feedback into powerful strategies that drive loyalty and growth. With an award-winning AI-driven CXM platform, they've transformed over 50 million experiences and empowered 8,000+ global super-users. From facial emotion analytics to voice-of-customer insights, they redefine how brands engage, resolve, and delight. Recognized with a stellar 4.7/5 rating on G2, they stand apart as an employer offering innovation, collaboration, and a global stage for ambitious professionals.

What You'll Do

Be part of our client's team as a Customer Success Manager, where you'll manage renewals, drive platform adoption, and strengthen client relationships. You'll champion customer satisfaction, expand portfolios, and deliver innovative solutions that bring measurable business value.

Your Career Snapshot

Employment Type: Full-time

Shift: Day Shift, Weekends Off

Work Setup: Permanent WFH

Salary: PHP 60,000 - PHP 80,000

Perks & Benefits That Set You Apart

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Learn directly from global leaders who mentor and inspire
• Potential travel to Australia for collaboration and career growth
• Prime office location in Makati (easy MRT, restaurants, banks)
• Day shift schedule with fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to Ortigas & Makati gyms with personal trainer
• Exclusive Emapta Lifestyle perks (hotel, restaurant discounts, and more)
• Referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Table

• 3-5 years of experience in customer success, sales, account management, or customer service
• Excellent English communication skills; presentation experience is a plus
• Passion for customer satisfaction and service excellence
• Proven track record of building strong client and stakeholder relationships
• Creative problem-solving and solution-oriented mindset
• Working knowledge of the Customer Experience industry
• Knowledge of project management principles

Your Key Contributions

• Manage customer renewals
• Upsell and cross-sell to expand the customer portfolio
• Increase customer satisfaction by identifying platform usage gaps
• Drive usage by reaching out to end users for regular engagement
• Engage key stakeholders and ensure they receive relevant communications
• Coordinate with marketing and implementation teams to relay essential information
• Understand customer business challenges and goals, and align them with platform capabilities

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra