BPO Quality/Operations Manager

Job Summary:We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing...

The QA Manager ensures high service quality and consistency across operations by leading the QA team, designing and enforcing QA policies/processes, analyzing performance metrics, providing coaching & training, and driving continuous improvement initiatives aligned with client SLAs and business goals.Responsibilities:Oversee and audit agent transactions...

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone.**Position Overview: Japanese Operations Supervisor (Eastwood)**- **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business...

Job Title: Senior Supervisor – Healthcare Account (Call Center/BPO)Work Setup: OnsiteSchedule: Night ShiftEmployment Type: Full-timeAbout the Role:We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account...

We are looking for Sales Quality Lead for a BPO Company in Mandaluyong CityThis is an Onsite role that follows a Shifting ScheduleSalary is up to 50K depending on experience and interview resultsMinimum Requirement of at least 3 years of leadership experience is requiredRequirements: Minimum of 2 years in collegeAt least 3 year(s) of working experience...

Operations Supervisor (Healthcare) Location: EDSA Greenfield, Mandaluyong | Onsite, Night Shift Salary: Up to PHP 35,000 (flexible for qualified candidates) Benefits: HMO (employee), 13th Month Pay, Group Life & Accident Insurance, PTO credits Start Date: ASAPAbout the RoleWe are seeking an Operations Supervisor (Healthcare) with strong BPO and healthcare...

We are Looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong CityThis is an Onsite role that follows a Shifting ScheduleSalary pays up to 50K depending on experience and interview resultsMinimum Requirement of at least 3 years of Quality Analyst experience is RequiredRequirements:Minimum of 2 years in collegeMust have at least 3 years...

Here at CD EXTREME OPC, we are committed to excellence through collaboration, integrity, and forward-thinking innovation. Our focus is on delivering exceptional experiences—for our customers and our team.Our MissionWe work together to drive progress, guided by honesty and accountability. By embracing innovation and continuous improvement, we're shaping...

OVERALL PURPOSE:The primary function of this position is toprovide overall leadership for Quality and OE To drive the Strategic Quality Plan at the operational level, defining andimplementing strategic initiatives to ensure our continued success in thedeployment of the OE practices KEY RESPONSIBILITIES:Deploy quality plan at the operationallevel in...