BPO Operations Manager

4 days ago

Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time


Job Summary:

We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing teams.

Responsibilities:

  • Manage daily operations to ensure efficiency, productivity, and quality across various departments.
  • Develop and implement operational policies and procedures to align with corporate goals and client success. 
  • Conduct detailed analyses of existing operations and processes, identifying areas for improvement and devising new approaches to enhance efficiencies
  • Collaborate with management on budgeting, planning, and reporting, including creating financial forecasts for key operational initiatives
  • Communicate regularly with operating teams and management to present ideas, new processes, and findings based on analytics
  • Manage staffing levels, supply requirements, and equipment needs, while also directing, training, and mentoring operations department team members
  • Develop relationships across the organization, establish alliances with partners, and leverage analytical technology and tools effectively
  • Ensure client satisfaction by managing client relationships, resolving issues, and identifying opportunities for growth

Requirements:

  • 5+ years of operations management or related quantitative-based business experience
  • Expertise in creating reports and presentations to influence business decisions
  • Proficiency in spreadsheets, financial tools, financial modeling, and budgeting
  • Strong quantitative and analytical abilities
  • Excellent communication, presentation, planning, organizational, and project management skills
  • Attention to detail and ability to work in a fast-paced environment
  • Bachelor's degree in operations management, or related field

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