Sales Quality Lead

2 days ago

Mandaluyong City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱2,400,000 - ₱6,000,000 per year


We are looking for Sales Quality Lead for a BPO Company in Mandaluyong City

This is an Onsite role that follows a Shifting Schedule

Salary is up to 50K depending on experience and interview results

Minimum Requirement of at least 3 years of leadership experience is required

Requirements:

  • Minimum of 2 years in college
  • At least 3 year(s) of working experience handling Quality Teams
  • Must have at least 2 years inbound/outbound Sales experience
  • Experience in working in a quality management role
  • Expertise with QA processes, definition documents and scoring guidelines
  • Excellent verbal and written communication skills in English and the language of supporting market

Responsibilities:

  • Planning, implementing and managing a company's quality control function.
  • Developing procedures to ensure consistency and quality.
  • Monitoring performance of quality control systems to ensure effectiveness and efficiency.
  • Communicating with employees and management about quality control information.
  • Working with an operations teams to establish procedures and quality standards and monitor these against agreed targets.
  • Coordinating and conducting audits, both internal and external to ensure regulatory compliance.
  • Analyzing data to identify areas for improvement in the quality system.

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