Sales Quality Analyst

1 day ago

Mandaluyong City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱30,000 - ₱50,000 per year


We are Looking for Sales Quality Analysts to work for a BPO Company in Mandaluyong City

This is an Onsite role that follows a Shifting Schedule

Salary pays up to 50K depending on experience and interview results

Minimum Requirement of at least 3 years of Quality Analyst experience is Required

Requirements:

  • Minimum of 2 years in college
  • Must have at least 3 years of Quality experience in BPO setting
  • Must have at least 2 years of inbound/outbound sales experience.
  • Excellent verbal communication skills in English are essential.

Responsibilities:

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and
    individual level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.

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