Operational Excellence

2 days ago

Mandaluyong City, National Capital Region, Philippines Siegen HR Solutions Full time ₱2,000,000 - ₱2,500,000 per year


OVERALL PURPOSE:

  • The primary function of this position is to
    provide overall leadership for Quality and OE
  • To drive 
    the Strategic Quality Plan at the operational level, defining and
    implementing strategic initiatives to ensure our continued success in the
    deployment of the OE practices

 KEY RESPONSIBILITIES:

  • Deploy quality plan at the operational
    level in conjunction with the Operational Excellence group to provide overall
    quality leadership to the site.
  • Transform the organization from focused on
    conventional detection and containment to focused on best-in-class prevention.
  • Guide, direct, maintain and monitor all
    activities associated with the successful application Operational Excellence
  • Manage the Quality and Lean Six Sigma
    strategy to facilitate continuous production of products consistent with
    established industry standards, government regulations and customer
    requirements.
  • Implement systems and processes that
    deliver improvement toward 100% conformance to customer requirements.
  • Drive rigorous metrics related to the
    Balance Score Card to evaluate performance and drive reduction in
    variability/defects in critical business processes.
  • Build relationships with other Division and
    Corporate resources in order to support identification, review, prioritization
    and execution of key improvements opportunities/projects to drive results
  • Provide a leadership role, must be capable
    of leading their organization on a continuous journey of sustained improvement.
    Support continuous improvement efforts to meet and exceed customer requirements
    in a fast paced environment.
  • Ability to motivate, counsel, and
    constructively deal with people

 TO QUALIFY:

  • Bachelor's degree in any field
  • 15+ yrs of overall industry experience
  • 10+ years Managerial experience
  • 9+ years of experience in quality assurance
  • Master Black Belt (MBB) certified obtained in the BPO/Shared Service industry
  • Broad financial knowledge for budgeting,
    profit plan obtainment etc
  • Knowledge of lean concepts and process
  • Strong communication and presentation
    skills
  • Strong ability to influence
  • Ability to think and drive strategic initiatives
    across a large span of operations
  • Having had a stint in running large
    operations is preferred
  • Needs to have worked in BPO – Operational
    Excellence (or similar) functions/operations

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