Administrative Support
5 days ago
Job Title: Client Support Associate
Facilities Management – Maintenance & Repair Department
We are seeking an experienced and detail-oriented Client Support Associate
to join our
Facilities Management – Maintenance & Repair Department
. In this role, you will support Account Managers in delivering excellent customer and vendor services.
Work Setup & Benefits:
- Schedule:
Night Shift, 8:00 PM – 5:00 AM, Onsite in
Antipolo, Rizal - Workdays:
Weekdays only (Weekends Off) - Compensation:
₱35,000 salary package +
10%-night differential - Perks & Benefits:
- • HMO after 30 days
- • Free lunch daily
- • Free parking
- • A great place to work company
Key Responsibilities:
• Client Communication:
Maintain effective communication with clients, ensuring timely responses and updates.
•
QA Follow-Up Calls/Emails:
Conduct post-service quality assurance calls or emails, document feedback, and escalate issues to Account Managers as needed.
•
Work Order Coordination:
Gather required information from clients to schedule work orders efficiently.
•
Vendor Sourcing & Onboarding:
Research, vet, and onboard new vendors; ensure all required documentation is submitted to SharePoint.
•
Work Order Processing:
Process work orders through ServiceSync WOM in accordance with customer-specific guidelines and budget limits.
Qualifications:
• Exceptional communication skills
• Strong attention to detail
• Ability to multitask and prioritize effectively
• Experience in record-keeping, invoice processing, and coordination tasks
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