ERP Administrative Support

5 days ago

Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱15,000 - ₱45,000 per year

The ERP Administrative Support is responsible for ensuring the smooth coordination and documentation of ERP-related activities within the organization. This role manages the intake, logging, and tracking of ERP support tickets, assigns requests to the appropriate support teams, and follows up to ensure timely resolution. In addition, the role prepares reports, maintains ERP trackers and documentation, and provides administrative support to the ERP Solutions Lead and the ERP Support Team. By centralizing ticket triage, monitoring activities, and handling administrative coordination, the ERP Administrative Support helps streamline ERP operations, allowing technical and functional specialists to focus on issue resolution and process improvements.

Ticket & Request Management

  • Receive, log, and categorize ERP support tickets submitted by users on a daily basis.
  • Assign tickets to the appropriate Functional or Technical Support teams for resolution.
  • Ensure each ticket includes complete details for efficient troubleshooting and resolution.

Progress Tracking & Reporting

  • Monitor ticket progress and follow up on pending or overdue cases daily.
  • Update records with resolution notes and status changes.
  • Prepare and submit weekly summaries of ticket activity and trends to the ERP Solutions Lead.

Document & knowledge Management

  • Maintain ERP-related trackers and update them regularly to ensure accuracy.
  • Prepare and circulate meeting minutes of ERP-related sessions promptly after meetings.
  • Maintain and update standard operating procedures (SOPs) and knowledge base documentation on an ongoing basis

Team Coordination & Scheduling

  • Schedule and coordinate ERP Support Team meetings, trainings, and UAT activities as needed.
  • Ensure invitations, agendas, and relevant materials are circulated in advance.
  • Track attendance and follow up on agreed action items.

Activity Monitoring & Scheduling

  • Monitor all ERP-related activities daily to ensure alignment with timelines and deadlines.
  • Flag delays, risks, or pending items to the ERP Solutions Lead for resolution.
  • Consolidate updates from Functional and Technical Support teams into a centralized tracker.

Administrative Support

  • Provide general administrative assistance to the ERP Solutions Lead, including scheduling, follow ups, and consolidating reports.
  • Maintain organized records of ERP activities, reports, and communications.
  • Support ERP-related audits, compliance checks, and reporting requirements when needed.

QUALIFICATIONS

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
  • Entry-level candidates are welcome.
  • Preferably with 1–2 years of experience in administrative coordination, IT support, or related roles.
  • Experience with ticketing systems, documentation, or reporting is an advantage.
  • Exposure to ERP systems or working with technical/business teams is a plus.
  • Familiarity with ticketing or service management tools for logging, tracking, and reporting support requests.
  • Ability to analyze ERP-related information and translate it into actionable follow-ups or reports.
  • Willing to work onsite in our Head Office at Lot 25 & 27 Marian Road 2, Marian Business Park Barangay San Martin De Porres Parañaque City

Job Type: Full-time

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance

Ability to commute/relocate:

  • Parañaque: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?

Work Location: In person

  • ERP Administrative Support

    5 days ago

    Paranaque City, Calabarzon, Philippines Mary Grace Cafe Full time ₱250,000 - ₱450,000 per year

    The ERP Administrative Support is responsible for ensuring the smooth coordination and documentation of ERP-related activities within the organization. This role manages the intake, logging, and tracking of ERP support tickets, assigns requests to the appropriate support teams, and follows up to ensure timely resolution. In addition, the role prepares...

  • ERP Technical Support Specialist

    5 days ago

    Paranaque City, Calabarzon, Philippines Mary Grace Cafe Full time ₱400,000 - ₱600,000 per year

    As an ERP Technical Support Specialist, you will be a key member of the IT- ERP Support team, serving as the primary technical interface for all ERP-related issues. You will provide day-to-day support for system access, minor errors, configuration concerns, and other technical issues. This role is responsible for triaging and resolving technical problems,...

  • ERP Technical Support Specialist

    5 days ago

    Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱400,000 - ₱600,000 per year

    As an ERP Technical Support Specialist, you will be a key member of the IT- ERP Support team, serving as the primary technical interface for all ERP-related issues. You will provide day-to-day support for system access, minor errors, configuration concerns, and other technical issues. This role is responsible for triaging and resolving technical problems,...

  • Oracle ERP Support Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Ben Edictio Corporated Full time ₱420,000 - ₱840,000 per year

    This is Direct Hire to our clientSalary: They will assess you depending on your skills and experiences.The salary range on this post is NOT the actual Budget of our client but possibly within this range (our assumption only). Salary offer depends on your skills and experience and for approval of our client's management. They may still negotiate you.2 SLOTS...

  • INFOR ERP Trainee

    3 days ago

    Paranaque City, Calabarzon, Philippines iEminence Consulting Services Full time $70,000 - $120,000 per year

    Role OverviewWe are looking for a proactive and results-oriented ERP/Manufacturing Consultant to support both ERP implementation projects and pre-sales initiatives. The ideal candidate will play a vital role in gathering and analyzing business requirements, showcasing system capabilities, and designing cost-effective ERP solutions to enhance logistics,...

  • INFOR ERP Trainee

    2 weeks ago

    Paranaque City, Calabarzon, Philippines iEminence Consulting Services Full time ₱400,000 - ₱600,000 per year

    We are hiring an INFOR ERP Trainee to support ERP implementation projects and pre-sales initiatives. This role involves analyzing business requirements, optimizing logistics and manufacturing workflows, and contributing to the design of cost-efficient ERP solutions that strengthen operational efficiency.Key ResponsibilitiesEvaluate and streamline logistics,...

  • IT Support

    5 days ago

    Paranaque City, Calabarzon, Philippines TELENGTAN BROTHERS & SONS,INC. Full time ₱300,000 - ₱450,000 per year

    Key ResponsibilitiesProvide first-level technical support for hardware, software, and network issues, both onsite and remotely.Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other peripheral devices.Diagnose and resolve operating system, application, and connectivity problems.Support the setup and maintenance of company...

  • System Administrator

    5 days ago

    Paranaque City, Calabarzon, Philippines Skyward Logistics Inc. Full time $104,000 - $130,878 per year

    Company DescriptionFSI Skyward Logistics Inc. is committed to delivering innovative and high-quality solutions that help our clients achieve their goals and bring their ideas to life. We are proud to showcase our finished projects that reflect our dedication and expertise in the field. We strive to exceed client expectations through our professional services...

  • Accounting Fresh Graduates

    5 days ago

    Paranaque City, Calabarzon, Philippines iTechrise Inc. Full time

    Job OverviewWe are seeking a highly analytical and detail-driven ERP Finance/Accounting Consultant to support ERP project implementations and pre-sales engagements. This role is ideal for finance professionals who excel in process optimization and are passionate about using ERP solutions to drive business performance. You will play a key role in translating...

  • Sales Analyst and Support

    5 days ago

    Paranaque City, Calabarzon, Philippines Fourtify Inc. Full time ₱800,000 - ₱1,200,000 per year

    Empower Your Career with UsAre you ready to take your career to the next level? Join our innovative team that make a real impact. We offer a dynamic work environment, opportunities for growth, and a supportive culture that values your contributions.Be part of something big—apply today and let's shape the future togetherDuties and Responsibilities:Monitor...