Customer Service Representative

1 week ago

Work from Home, Philippines Pinoypeds Apparel Shop Full time ₱150,000 - ₱250,000 per year

Responsibilities:

Provide prompt and efficient online support to customers through chat, email, call, and other digital channels.

Resolve customer issues related to gameplay, account management, and technical difficulties.

Assist customers with understanding game features, rules, and promotions.

Maintain detailed and accurate records of customer interactions and resolutions.

Continuously strive to improve customer satisfaction and contribute to a positive gaming experience.

Stay up-to-date with the latest game updates, features, and promotions.

Requirements:

Minimum of 2 years of experience in a customer support role, preferably within the online gaming industry.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and attention to detail.

Ability to work independently and manage multiple tasks effectively.

Familiarity with online gaming platforms and a passion for gaming.

Ability to work flexible hours, including evenings and weekends, as needed.

Working Hours:

This is a position with flexible working hours.

Candidates must be available to work 12-hour shifts.

Shifts will rotate between day shift and night shift to meet the needs of our customers

Job Type: Fixed term

Pay: Daily Rate in different location + commision based on target or KPI RESULT

Benefits:

  • Paid training

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 2 years (Preferred)

Job Types: Full-time, Fixed term

Contract length: 6 months

Benefits:

  • Work from home

Work Location: Remote

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