Bilingual Customer Service Representative

2 weeks ago

Work from Home, Philippines Balboa Digital Ph Full time ₱40,000 - ₱80,000 per year

DESCRIPTION

Bilingual Customer Service Representatives provide customer service in English and Spanish.

RESPONSIBILITIES

  • Communicate with customers and provide them with necessary information on various products and services
  • Handle both inbound and outbound call programs
  • Makes outbound calls in response to customer inquiries
  • Capture additional information from the customer, screening the customer for their interest in the client's product or service, and/or warm transferring the customer to a provider of a service
  • Work on a single program or be asked to handle several programs during a typical work day
  • Other duties that may be assigned from time to time

QUALIFICATIONS

  • Exceptional verbal communication skills in both specified languages.
  • Good computer skills
  • Active listening skills and attention to details.
  • Experience in the same role for at least 2 years.
  • WFH Ready with own equipment and with a stable internet connection of at least 50mbps

COMPENSATION

  • Php 40,000.00 Basic Salary
  • Php 30,000 - Php 40,000 Language Premium depending on proficiency or certificate
  • 15% Night Differential for work between 10pm - 6am
  • Php 1,500.00 Perfect Attendance Bonus*
  • Php 750 Utility Allowance
  • Php 5,000.00 Signing Bonus*
  • Php 2,500.00 Milestone Bonus*

SHIFT & SCHEDULE

  • Graveyard Shift
  • Work on Philippine Holidays

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Do you have a stable wired internet connection with at least 50mbps speed?
  • Are you WFH Ready? (With a laptop or desktop with at least i3 processor, Activated Windows 11 OS, 8GB RAM)

Experience:

  • Bilingual Customer Service: 1 year (Required)

Language:

  • Spanish (Required)

Work Location: Remote

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