Chat Support/Email Support

What's the general objective of the role?Receiving ang addressing customer e-mails and chat, as well as processing transactions regarding benefitsWhat are the duties and responsibilities?Responding to customer inquiries via email, chat, and/or callProviding timely responses to customer benefits email inquiries and requests, in adherence to the client...

Job Responsibilities:Provide technical support and customer service to international and local software clients (installation, trouble-shooting, etc.) by phone, e-mail, chat and remote assistance.Provide feedback to development team and documentalist about encountered problems and possible improvement of procedures and applicationsCoordinate technical issues...

Wave 1 - Pioneering ramp hiringJoin to our team to unlock Career growth and work life balance Ramping HiringDesignation: Customer Service Representative / Call Center agentWork condition: Full time employment (Not open for working students)Work type: Email / Chat (Pure Non-Voice)Work site: Bridgetowne QC , PasigProcess: Virtual Process (Must have laptop or...

We are hiring Chat Support Representatives This is a contractual role, perfect for individuals who are eager to gain BPO experience and build a career in customer service.Key Responsibilities:Handle customer inquiries through chat in a professional and timely manner.Provide accurate information, resolve basic concerns, and escalate issues when needed.Ensure...

Responsibilities:Handle inbound and outbound customer calls, emails, and chats in a professional and timely manner.Provide accurate, valid, and complete information by using the right methods/tools.Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting the best solution, and following up to ensure...

What You Will Do:Respond to customer inquiries via phone, email, or chat promptly and professionally.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues efficiently, ensuring customer satisfaction.No Experience Needed: (Optional)We will train youWork Time:Work on weekdays only.Enjoy your weekends...

QUALIFICATIONSCandidate must be a graduate of IT, Computer Science, or equivalentPreferably with at least 6 months of work experience in customer service, technical support, or any software/IT-related fieldKnowledgeable in hardware and software troubleshooting and technical supportGood communication skills with the ability to explain technical concepts in...

Your core responsibilities include:Overseeing the daily operations of your team as well as participating as an active member of the teamTraining on Product Knowledge which is done continuously proactively with team members and other departmentsMonitoring the Ticketing System used by Support team and make sure that all tickets are updated.Introducing policies...

WORK SUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make...

Technical Support SpecialistAbout the RoleWe're looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You'll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service,...