Chat Support Associate
1 week ago
Key Responsibilities
Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat.
Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary.
Provide product information: Maintain expert knowledge of the company's products and services to give accurate and comprehensive information.
Manage multiple chats: Multitask effectively to handle several customer conversations simultaneously while maintaining quality and efficiency.
Document interactions: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in a CRM system or internal database.
Meet performance targets: Strive to achieve or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores (CSAT), and resolution time.
Uphold company policies: Follow communication guidelines, procedures, and policies to ensure consistent service delivery and compliance.
Gather feedback: Collect customer feedback and report emerging trends or common pain points to help improve products, services, and overall processes.
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Customer Service Representative
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Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical...
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Chat Support Associate
1 week ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat. Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary. Provide product information:...
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NO EXP
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Chat Support Representative
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Customer Service Representative
2 weeks ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical fixes....
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Chat Support Representative
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Ortigas, Metro Manila, Philippines Datamatics Full timeKey Responsibilities:Respond to customer inquiries through chat in a timely and professional manner.Provide accurate information regarding products, services, or account-related issues.Handle multiple chat interactions efficiently while maintaining quality and empathy.Escalate complex issues to the appropriate departments when necessary.Document customer...
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