Chat Support Associate
2 weeks ago
Key Responsibilities
Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat.
Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary.
Provide product information: Maintain expert knowledge of the company's products and services to give accurate and comprehensive information.
Manage multiple chats: Multitask effectively to handle several customer conversations simultaneously while maintaining quality and efficiency.
Document interactions: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in a CRM system or internal database.
Meet performance targets: Strive to achieve or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores (CSAT), and resolution time.
Uphold company policies: Follow communication guidelines, procedures, and policies to ensure consistent service delivery and compliance.
Gather feedback: Collect customer feedback and report emerging trends or common pain points to help improve products, services, and overall processes.
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Customer Service Representative
6 days ago
Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical...
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Chat Support Associate
1 week ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat. Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary. Provide product information:...
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NO EXP
7 days ago
Ortigas Center, Philippines Orbit Teleservice NCR Full timeJoin Our Team and Unlock a Bright Future! Are you ready to take the next step in your career? We’re looking for passionate individuals who are eager to grow, thrive, and make a real impact! Here's what we offer to help you build your future: What’s In It For You? • Competitive Salary Packages • Health Maintenance Organization (HMO) starting on...
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Customer Service Representative
2 weeks ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical fixes....
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Logistics Associate
2 weeks ago
Ortigas Center, Philippines WHR Global Consulting Full timePOSITION TITLE: Logistics Associate - Global Freight WORK LOCATION: Ortigas Center, Pasig City WORK SETUP: Full-Time, Onsite COMPANY: Global Shared Services – Logistics Industry JOB SUMMARY: The Logistics Associate – Global Freight is responsible for supporting day-to-day logistics operations to ensure the company’s commitment to key customers is met...
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Email & Chat - Open for Newbies - Telco Chat
1 week ago
Ortigas Center, Philippines FutureHire Jobs Full timeWe’re hiring Customer Service Representatives to join our Telecommunications Account. Whether you’re a fresh graduate, a first-time job seeker, or someone looking for a stable career path, this is your chance to join a company that values growth, teamwork, and performance. What You’ll Do • Handle inbound calls to assist customers with telecom...
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Data & Reports Associate (Global Logistics)
6 days ago
Ortigas Center, Philippines WHR Global Consulting Full timePOSITION TITLE: Data & Reports Associate (Global Logistics) WORK LOCATION: Ortigas SALARY RANGE: Php 24,000 – Php 34,000 EMPLOYMENT STATUS: Full-time | Dayshift ABOUT THE ROLE: Our client, a leading global logistics company, is looking for a Data & Reports Associate to support the Data Management & Reporting team. This role focuses on analyzing...
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Internal Audit Associate
2 weeks ago
Ortigas Center, Philippines CEPAT KREDIT FINANCING INC. Full timeAn Internal Audit Associate is responsible for supporting the internal audit function by evaluating and assessing the effectiveness and efficiency of the internal controls, risk management processes and governance procedures, aiming to add value and improve the company’s operations. Key Responsibilities: Demonstrates a high level of professionalism in...
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Customer Support Associates
1 week ago
Ortigas, Metro Manila, Philippines Symbos CX Full time ₱900,000 - ₱1,200,000 per yearAt Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.We are looking for Customer Support Associates (Voice) who will be at the front line of our operations—connecting and engaging with customers through written...
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NO EXP
1 week ago
Ortigas, Philippines Orbit Teleservice NCR Full timeJoin Our Team and Unlock a Bright Future! Are you ready to take the next step in your career? We’re looking for passionate individuals who are eager to grow, thrive, and make a real impact! Here's what we offer to help you build your future: What’s In It For You? • Competitive Salary Packages • Health Maintenance Organization (HMO) starting on your...