Chat Support Associate
1 week ago
Key Responsibilities Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat. Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary. Provide product information: Maintain expert knowledge of the company's products and services to give accurate and comprehensive information. Manage multiple chats: Multitask effectively to handle several customer conversations simultaneously while maintaining quality and efficiency. Document interactions: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in a CRM system or internal database. Meet performance targets: Strive to achieve or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores (CSAT), and resolution time. Uphold company policies: Follow communication guidelines, procedures, and policies to ensure consistent service delivery and compliance. Gather feedback: Collect customer feedback and report emerging trends or common pain points to help improve products, services, and overall processes.
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Chat Support Associate
2 weeks ago
Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat. Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary. Provide product information:...
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Customer Service Representative
2 weeks ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical fixes....
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Customer Service Representative
6 days ago
Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeKey Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical...
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Customer Support Associates
1 week ago
Ortigas, Metro Manila, Philippines Symbos CX Full time ₱900,000 - ₱1,200,000 per yearAt Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.We are looking for Customer Support Associates (Voice) who will be at the front line of our operations—connecting and engaging with customers through written...
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NO EXP
1 week ago
Ortigas, Philippines Orbit Teleservice NCR Full timeJoin Our Team and Unlock a Bright Future! Are you ready to take the next step in your career? We’re looking for passionate individuals who are eager to grow, thrive, and make a real impact! Here's what we offer to help you build your future: What’s In It For You? • Competitive Salary Packages • Health Maintenance Organization (HMO) starting on your...
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Chat Support Representative
1 week ago
Ortigas, Philippines Sapient Global Services Full time ₱336,000 per yearWe're on the lookout for Call Center Agents to join our growing teams across Metro Manila Earn up to ₱28,000/month + Get a ₱30,000 Sign-On Bonus No BPO Experience? No ProblemJob Responsibilities:Create and execute social media strategies that align with company objectives.Proficient in platforms such as Facebook, TikTok, LinkedIn, Reddit, and Quora.Work...
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NO EXP
7 days ago
Ortigas Center, Philippines Orbit Teleservice NCR Full timeJoin Our Team and Unlock a Bright Future! Are you ready to take the next step in your career? We’re looking for passionate individuals who are eager to grow, thrive, and make a real impact! Here's what we offer to help you build your future: What’s In It For You? • Competitive Salary Packages • Health Maintenance Organization (HMO) starting on...
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Production Support Associate
2 weeks ago
Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per yearPRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)?We are...
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IT Support Associate
2 weeks ago
Ortigas, Metro Manila, Philippines Cathay Land, Inc. Full time ₱250,000 - ₱500,000 per yearA. Network AdministrationAssist the Network Administrator in all aspects of network administration such as but not limited to intranet, Internet, network cabling, remote access, and E-mail service.Monitors efficient network usage and suggest necessary enhancements.Coordinates with HR Admin for electrical and network cabling.In charge of the creation of email...
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IT Support Associate
2 weeks ago
Ortigas Post Office P, Philippines Cathay Land Inc. Full time ₱80,000 - ₱120,000 per yearA. Network AdministrationAssist the Network Administrator in all aspects of network administration such as but not limited to intranet, Internet, network cabling, remote access, and E-mail service.Monitors efficient network usage and suggest necessary enhancements.Coordinates with HR Admin for electrical and network cabling.In charge of the creation of email...