Virtual Assistant for SaaS

Who we are

Ellty is a secure document sharing and analytics platform that helps startups and VCs manage the entire fundraising lifecycle. We're building the go-to virtual data room and investor communication platform.

We're a small but ambitious team serving thousands of founders, investors, and businesses worldwide. Our platform tracks how investors interact with pitch decks, manages due diligence documents, and provides page-by-page analytics that help founders close deals faster.

The opportunity

You'll work directly with our founder as a tech-savvy operations specialist who can handle absolutely anything that comes up. This isn't a specialized role - you'll be a true generalist who can switch between writing blog posts in the morning, troubleshooting customer issues in the afternoon, and researching competitors in the evening.

Whatever the business needs, you'll figure it out. Need social media posts written? You'll write them. Customer complaining about a bug? You'll investigate and document it. New feature needs testing? You'll test it thoroughly. Marketing campaign needs setting up? You'll handle it.

This is how you learn every aspect of running a SaaS business - by actually doing it all.

This is a contract position with potential to become full-time as we grow.

What you'll be doing

Everything the business needs, including:

• Writing blog posts, social media content, and marketing copy
• Responding to customer support tickets and handling complex technical issues
• Conducting keyword research and SEO optimization
• Setting up email marketing campaigns and automation sequences
• Testing new features and documenting bugs for the development team
• Analyzing user data and creating performance reports
• Screening job candidates and coordinating interviews
• Onboarding new customers and team members
• Managing social media accounts and community engagement
• Processing refunds, subscription changes, and account issues
• Creating help documentation and user guides
• Researching competitors and market opportunities
• Setting up new tools and managing integrations
• Quality assurance testing across the platform
• Managing contractor payments and HR documentation

The reality: Your tasks will change daily based on what the business needs most. Some days you might spend 6 hours writing content, other days you're deep in customer support, and sometimes you're setting up new processes from scratch.

Skills you'll develop

• Content creation
• Customer support and technical troubleshooting
• Marketing automation and analytics
• Quality assurance and bug reporting
• SEO and keyword research
• HR processes and recruitment
• Project management and process optimization
• SaaS tools mastery across multiple categories

Who you are

Must-haves:

• Excellent written English - you'll be writing customer-facing content daily
• Technical curiosity and ability to learn new tools quickly
• Experience with common business software (Slack, Notion, GitHub, Figma, Claude, marketing tools)
• Self-motivated problem solver who doesn't need constant direction
• Comfortable switching between completely different types of tasks

Nice-to-haves:

• Previous experience with SaaS or tech companies
• Customer support experience
• Basic understanding of marketing and SEO
• Portfolio showing diverse skill set and adaptability

What we offer

• Competitive salary: Paid weekly in USD
• Conversion to full-time: Many contractors move to permanent roles with benefits
• Premium tools: Access to professional marketing, analytics, and productivity tools
• Skill development: Learn everything about running a SaaS business
• Fully remote: Work from anywhere with flexible hours

This role is perfect for you if:

• You're a natural generalist who enjoys variety in your work
• You can write well, think analytically, and solve technical problems
• You don't mind jumping between marketing, support, HR, and operations tasks
• You want to understand how every part of a SaaS business works
• You take ownership and see problems through to completion
• You're building skills to eventually run your own business or join a startup

This role is NOT for you if:

• You want to specialize in just one area (marketing only, support only, etc.)
• You need detailed instructions for every task
• You're not comfortable with writing customer-facing content
• You can't handle rapid context switching between different types of work
• You're looking for part-time work (we need full commitment)
• You prefer established companies with rigid job descriptions

Job Types: Full-time, Fresh graduate

Pay: Php12, Php29,500.00 per month

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote