Software Operations Manager

5 hours ago

Work from Home, Philippines OVA Virtual Full time ₱1,080,000 - ₱1,200,000 per year

We are hiring a SaaS Operations Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.

Must Have's

  • 5+ years of experience in SaaS operations or platform management
  • Hands-on experience with Zendesk administration and analytics
  • Strong reporting and data visualization skills (Excel, BI tools, or SQL)
  • Proven ability to troubleshoot and maintain multiple client environments
  • Strong communication and stakeholder management skills

Nice-to-Haves / Preferred

  • Experience leading a support or platform administration team
  • Familiarity with API workflows, integrations, or Zapier automations
  • Exposure to multi-tenant SaaS or B2B marketplace environments
  • Knowledge in continuous improvement methodologies (Lean, Six Sigma)
  • Experience creating KPI dashboards and operational reports

This Position Is Perfect For You If You Are…

  • Analytical, process-driven, and highly organized
  • A proactive problem-solver who enjoys improving systems
  • Tech-savvy with strong attention to detail
  • Collaborative and confident working with cross-functional teams
  • Reliable and consistent in delivering measurable results

We are looking for the following specific requirements

  • 5+ years in SaaS operations, client success, or platform support
  • Proven Zendesk administration experience (workflows, triggers, reporting)
  • Advanced analytical skills using Excel, BI tools, or SQL
  • Strong documentation and communication abilities
  • Leadership skills and a track record of process optimization

Your responsibilities will include (but are not limited to):

  • Oversee and manage daily platform operations (EC Staffing and Elements Exchange)
  • Conduct regular system health checks and monitor data quality
  • Lead Zendesk support administration and ensure SLA compliance
  • Track KPIs, analyze performance, and produce dashboards
  • Collaborate with product and engineering teams for bug fixes and enhancements
  • Develop SOPs and documentation for workflows and support processes
  • Mentor junior team members and ensure support consistency
  • Deliver reports on platform health and client satisfaction

Job Type: Full-time

Pay: Php90, Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
  • Do you have a main and backup computer? This is strictly required as we conduct system checks.
  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • Zendesk: 3 years (Preferred)
  • SaaS Industry: 5 years (Preferred)
  • Operations Management: 4 years (Preferred)
  • Power BI: 3 years (Preferred)

Work Location: Remote

  • Care & Clinic Operations Coordinator (Remote – Philippines)

    3 hours ago

    Work from Home, Philippines Serenity Operations Services Full time $7,200 - $10,800 per year

    Care & Clinic Operations Coordinator (Remote – Philippines)Salary: USD $600–$900 per monthSchedule: Tuesday–Saturday, 6:00 AM–3:00 PM Manila TimeEquivalent to Monday–Friday, 2:00 PM–11:00 PM PSTAbout the RoleWe are seeking a highly organized and detail-oriented Care & Clinic Operations Coordinator to support both our residential group home...

  • Property Management Operations

    2 weeks ago

    Work from Home, Philippines Leverage Companies Full time ₱400,000 - ₱600,000 per year

    Property Management Operations & Accounting Coordinator responsible for handling utility accounts, financial reconciliations, vendor management, property maintenance coordination, and reporting. She acted as a liaison between leadership (Jerson Frias), vendors, and internal systems to ensure smooth operational and financial workflows.Main...

  • Client Operations Manager

    5 hours ago

    Work from Home, Philippines Citiside Property Management Full time ₱450,000 - ₱900,000 per year

    We are seeking a highly organized and customer-focused Client Operations Manager to oversee and optimize the day-to-day operational relationship with our key clients. This role is critical in ensuring excellent service delivery, driving client satisfaction, and maximizing efficiency across internal and external processes. The ideal candidate will be the...

  • Remote Credentialing

    2 weeks ago

    Work from Home, Philippines Serenity Operations Services Full time $7,200 - $9,600 per year

    Remote | Full-Time | 9AM - 6PM PST | Independent Contractor $600–$800 USD/month | Weekends OffLooking for a fast-paced environment that embraces challenges and offers real growth opportunities? This role is perfect for youAbout UsAs our clinics continue to grow, we're seeking a proactive and detail-oriented individual to provide remote support to our...

  • Global Operations Manager

    1 week ago

    Work from Home, Philippines Vividly Full time ₱900,000 - ₱1,200,000 per year

    Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring...

  • Software Developer

    5 hours ago

    Work from Home, Philippines Nanoninth Inc Full time ₱80,000 - ₱90,000 per year

    Nanoninth's Software Group builds tools and platforms that power the way our teams design, analyze, and deliver complex telecom and data-driven projects worldwide. We're looking for a Software Developer who enjoys solving technical challenges, writing clean and reliable code, and collaborating with a talented remote team working on modern distributed...

  • Junior Software QA Engineer

    5 hours ago

    Work from Home, Philippines CRM Online Australia Pty Ltd Full time ₱264,000 - ₱300,000 per year

    Direct Report Duties and Responsibilities:Liaise with internal teams (e.g. developers and product managers) to identify system requirements.Review requirements, specifications and technical design documents to provide timely and meaningful feedback.Create detailed, comprehensive and well-structured test plans and test cases.Define test methods and create...

  • Software Engineer

    4 hours ago

    Work from Home, Philippines Talent Team Services Full time ₱360,000 - ₱720,000 per year

    Software EngineerWe are seeking two (2) highly motivated and enthusiastic Software Engineers to join our team. The successful candidates will participate in the design, development, and maintenance of our software applications, contributing across various stages of the development lifecycle. This role presents an excellent opportunity for passionate...

  • Software Programmer/Developer

    1 week ago

    Work from Home, Philippines Sal-Tech Easy Packaging Full time ₱240,000 - ₱360,000 per year

    Job Title: Software Programmer / Developer (Work From Home)Job Type: Full-time | Remote (Work From Home)About Us:Sal-Tech Easy Packaging is looking for a motivated Software Programmer / Developer to support our team in building tools and applications that improve efficiency and innovation. We value problem-solvers who are eager to learn and grow in the field...

  • Operations Manager

    2 weeks ago

    Work from Home, Philippines TAL Studio Full time ₱216,000 - ₱360,000 per year

    Job OverviewWe are seeking a dynamic and strategic Operations Manager to lead and optimize our business operations. In this pivotal role, you will drive efficiency, oversee daily activities, and develop innovative solutions to ensure seamless service delivery. Your leadership will inspire teams, foster continuous improvement, and contribute directly to the...