IT Desk Support

2 weeks ago

Taguig, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Provide on-site and remote IT support for hardware and software issues, including desktops, laptops, office software, and mobile office devices.
  • Handle software and desktop support, including installation, configuration, and maintenance of Windows/Mac/iOS/Android operating systems, office applications, and system updates such as patches, virus removal, and troubleshooting.
  • Manage office systems and maintain equipment such as projectors, printers, and other daily-use devices, ensuring smooth operations.
  • Maintain IT assets, including regular inventory checks, registration, warehousing, and decommissioning, ensuring clear and accurate asset records.
  • Collaborate with internal teams to ensure high-quality IT service delivery and user satisfaction. Assist in other IT-related tasks assigned by supervisors

Job Requirements:

  • Diploma or above in Computer Science, Information Technology, or related fields.
  • At least 2 years of experience in desktop support within a standardized IT environment in mid-to-large-sized companies.
  • Experience in supporting systems such as Windows, MacOS, and Office 365.
  • Proficient in troubleshooting issues related to laptops and desktops, and familiar with the installation and configuration of operating systems, office software, and email clients.
  • Basic understanding of network fundamentals and ability to handle common WAN/LAN network issues.
  • Strong sense of responsibility, service-oriented mindset, communication and interpersonal skills, team spirit, and ability to work under pressure.
  • Familiarity with the ITIL framework or ITIL certification is a plus.

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