Digital Testing

What are we looking for?

Skills Required:

• Tertiary qualification in Computer Science, Information Technology, or equivalent industry experience
• Proven experience in software testing, quality assurance, or a similar role, preferably in an eCommerce or Digital environment
• Strong understanding of testing methodologies (functional, regression, end-to-end) and the Software Development Life Cycle (SDLC)
• Hands-on experience with both manual and automated testing tools, frameworks, and processes
• Ability to write clear, concise, and comprehensive test plans, test cases, and testing documentation
• Experience working in Agile/Scrum environments, participating in sprint planning, stand-ups, and retrospectives
• Knowledge of UX principles and how they influence testing and customer experience
• Excellent analytical, problem-solving, and troubleshooting skills with high attention to detail
• Strong communication and teamwork abilities, able to collaborate with cross-functional teams
• Ability to manage time effectively, meet tight deadlines, and handle multiple tasks simultaneously
• Familiarity with monitoring tools and processes for eCommerce operations
• Commitment to quality, process compliance, and adherence to company standards and policies

Nice to Have:

• ISTQB or equivalent software testing certification
• Familiarity with CI/CD pipelines and test automation in continuous integration environments
• Knowledge of programming languages such as Java, Python, or C#
• Experience with fraud detection systems and rules optimisation in eCommerce settings
• Background in supporting operational systems for online retail and order fulfillment

What will you do?

Test Planning & Execution

• Develop, manage, and execute test plans, test cases, test scripts, and regression suites for new features, updates, and bug fixes
• Perform integration, functional, system, regression, usability, and cross-browser/device testing to ensure consistent performance
• Ensure traceability between requirements and test outcomes across all test phases
• Identify, document, track, and manage defects through resolution in collaboration with developers and stakeholders
• Maintain and enhance automated regression test suites, ensuring coverage grows with new functionality
• Prepare and maintain comprehensive testing documentation, including results and post-deployment verification

Operational Support & Incident Management

• Monitor overall eCommerce operational performance, ensuring compliance with SLAs and optimal customer experience
• Troubleshoot and resolve operational incidents, escalating critical issues where necessary
• Support Customer Care with online order enquiries and website issue resolution
• Maintain store details online, including hours of operation, locations, and updates
• Execute and manage delivery, price, and priority logic lead times, supporting related business projects

Collaboration & Stakeholder Engagement

• Work closely with Digital, Technology, Retail Operations, Customer Care, and Supply Chain teams
• Liaise with external partners, consultants, and 3rd-party support teams to coordinate testing and operational changes
• Participate in Agile ceremonies to ensure testing requirements are integrated into the development lifecycle
• Act as the primary point of contact for all testing-related activities, ensuring alignment with business objectives

Continuous Improvement & Compliance

• Contribute to process improvements in testing and operational support
• Explore alternative solutions and test innovative ideas to improve results and customer experience
• Ensure compliance with company policies, safety initiatives, and technology standards
• Share lessons learned and best practices across teams to enhance delivery quality

Join the team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life Insurance from Day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Office Fitness and Wellness Facilities (if onsite)
• Regular Company Events, Work-Life Balance, and Career Growth Opportunities
• Work with a supportive Australian client in a collaborative remote setup
• Certified Great Place to Work and a top-rated employer in the Philippines

This is an exciting opportunity for a detail-oriented Digital Testing and Support Operations Administrator who thrives in a dynamic eCommerce environment, ensuring operational excellence and high-quality customer experiences.

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