Quality Assurance Associate

7 days ago


Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per year

Company Description

Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office operations across various industries including multimedia, entertainment, logistics, BFSI, and retail/e-commerce. As a preferred outsourcing services partner, we drive efficiency and profitability for our clients while broadening our service offerings. Our core competencies include Customer Care and Retention, Sales, Back-Office Processing, and Social Media Management.

We're hiring a Quality Assurance Associate

Join our growing healthcare team and play a key role in ensuring top-quality service delivery and excellent customer experience.

Qualifications:

  • At least 6 months of experience as a Quality Assurance Associate,
    or
  • At least 6 months of experience as a Contact Center Agent handling HMO or healthcare accounts
  • Strong attention to detail and analytical skills
  • Excellent communication and documentation skills
  • Amenable to shifting schedules
  • Able to work in a fast-paced environment

Send your resume to

with the subject line:

QA Associate Application



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