
Customer Service for Telecommunications Account
1 day ago
We are seeking a dedicated and experienced Customer Service Representative to join our growing team. As a Customer Service Representative for our Telecommunications account, your primary responsibility will be to provide exceptional non-voice customer service to our valued clients in Central Cebu City, Cebu. This is a full-time position offering a competitive salary and benefits package.
What you'll be doing
- Responding to customer inquiries and requests via email, chat, and other digital channels
- Resolving customer issues and concerns in a timely and professional manner
- Accurately documenting customer interactions and maintaining detailed records
- Identifying opportunities to enhance the customer experience and providing feedback to the management team
- Collaborating with cross-functional teams to ensure seamless service delivery
- Adhering to all company policies, procedures, and quality standards
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using various customer service tools and technologies
- A team player with a positive, customer-centric attitude
- Fluency in English and the local language
Apply now and take the first step towards an exciting career with us.
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