Customer Service for Telecommunications Account

2 weeks ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱600,000 - ₱1,200,000 per year

We are seeking a dedicated and experienced Customer Service Representative to join our growing team. As a Customer Service Representative for our Telecommunications account, your primary responsibility will be to provide exceptional non-voice customer service to our valued clients in Central Cebu City, Cebu. This is a full-time position offering a competitive salary and benefits package.

What you'll be doing

  • Responding to customer inquiries and requests via email, chat, and other digital channels
  • Resolving customer issues and concerns in a timely and professional manner
  • Accurately documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance the customer experience and providing feedback to the management team
  • Collaborating with cross-functional teams to ensure seamless service delivery
  • Adhering to all company policies, procedures, and quality standards

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to handle complex customer inquiries
  • Proficient in using various customer service tools and technologies
  • A team player with a positive, customer-centric attitude
  • Fluency in English and the local language

Apply now and take the first step towards an exciting career with us.

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