Customer Service Representative

5 days ago

Pasig, National Capital Region, Philippines Linked Business Process Outsourcing Full time ₱250,000 - ₱500,000 per year

NOW HIRING: INTERNATIONAL RECRUITMENT ADMIN

Location: Pasig City

Department: FACILITIES MANAGEMENT

Reports To: FM Team Leader

Work Arrangement: Onsite

Schedule: Day Shift

We are seeking a highly organized and detail-oriented FM Admin to support our Facilities Management team. The successful candidate will be responsible for managing recruitment-related tasks, compliance requirements, and administrative functions essential to daily operations.

Key Responsibilities

1. Job Advertisement Management

  • Manage active job advertisements across search engines and social media platforms.
  • Share sourcing access with relevant team members.
  • Post SEEK advertisements on a fortnightly basis.
  • Publish weekly social media updates using approved templates.

2. Candidate Shortlisting and Screening

  • Review and shortlist suitable candidates from various search platforms.
  • Conduct phone screenings in accordance with approved scripts.

3. Administrative Support

  • Provide Admin Assistants with job descriptions, qualifications, and pre-employment requirements.
  • Collate and organize all required pre-employment documents.

4. Pre-employment Compliance

  • Ensure candidates meet all compliance requirements prior to scheduling face-to-face interviews.
  • Maintain an organized file management system on the T Drive with proper naming conventions.

5. Recruitment and Onboarding Coordination

  • Conduct reference checks using approved scripts.
  • Schedule face-to-face interviews and information sessions.
  • Enter candidate information into the H&C Spreadsheet.
  • Prepare and submit daily compliance reports.
  • Create CVs for new starters based on provided candidate lists.

6. Site and Mobilization Requirements

  • Facilitate site induction processes for FMG, Boddington, Rio Tinto, and BHP projects.
  • Coordinate completion of site entry paperwork.
  • Book mandatory 28-day laboratory drug and alcohol tests.
  • Update the Mobilization Compliance Spreadsheet, manage JobAdder placements, send starter emails, and issue contracts.

7. Staff Communications and Aftercare

  • Send weekly timesheet reminders to all active staff.
  • Maintain the shared folder for email blasts.
  • Conduct aftercare calls following a new starter's first swing, using provided scripts.

8. Script Provision

  • Provide relevant scripts for recruitment, compliance, and communication tasks as required.

Qualifications

  • Strong administrative and organizational skills.
  • Experience in recruitment or compliance processes is an advantage.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Proficiency in spreadsheets and file management systems.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid training

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • Do you have any experience with Australian clients?
  • How many years of work experience do you have as a Customer Service Representative?

  • How much is your expected pay

  • Where are you currently residing?

Work Location: In person

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