Business Development Consultant

2 weeks ago

Pasig, National Capital Region, Philippines Staff Domain Inc Full time

Setup and Location: WFH

Work Schedule: 9:00 AM-5:00 PM (AEDT) | 6:00 AM-3:00 PM (PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

As a Sales Consultant, you'll be part of a collaborative team, supporting one another to make a meaningful difference in the lives of the people we serve. You'll be the first point of contact for many of our clients, showcasing your professionalism and warmth-whether it's through the smile in your voice over the phone, a quick response to a request, or ensuring a provider's staffing needs are met without delay. This role blends sales and administration, requiring you to build and maintain strong relationships, meet KPIs, and ensure our processes run smoothly. Every task you complete will contribute to the loving care that empowers our clients to live well.

What You'll Do

  • Build and maintain relationships with healthcare providers and partners
  • Identify new business opportunities and meet set sales KPIs
  • Respond promptly to client and provider enquiries with professionalism and care
  • Manage rostering, scheduling, and related administration tasks
  • Contribute to continuous improvement of our sales and service processes
  • Support team members and foster a collaborative, client-focused culture

  • Make a meaningful difference in the lives of our clients by:

  • Living the values with heart by offering friendly, helpful assistance across phones and email

  • Showing kindness and respect to staff and clients, redirecting enquiries as needed, and taking appropriate action to follow up.
  • Identifying needs and providing pathways to solutions whilst maintaining confidentiality and handling sensitive enquiries with tact and discretion.

  • Seeking customer feedback where appropriate and appropriately passing it on.

  • Office administration and organisation

  • Contribute to seamless operation and organisation by completing tasks as delegated which may include:

  • Ensuring all customer records are maintained and documented
  • Being consistent and across the office diary, meetings, enquiries and communications

  • Producing documents, spreadsheets, entering data and printing reports as required

  • KPIs & Success Measures

  • Number of outbound calls per week

  • Number of qualified appointments booked with providers
  • Conversion rates (calls to meetings, meetings to agreements)
  • Client satisfaction and feedback
Requirements

What You Bring

We're looking for someone who:

  • Minimum 3 years' experience in sales, business development, or account management
  • Healthcare industry exposure or knowledge (NDIS or healthcare providers) is desirable but not essential
  • Strong sales acumen and proven ability to generate and close opportunities
  • Experience with the Australian market is highly preferred
  • Excellent verbal communication, active listening, and relationship-building skills
  • Proficiency in MS Office (Word, Excel, Outlook) and general computer systems
  • Ability to work independently, handle KPIs, and manage pressure in a fast-paced environment

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with option to enroll more)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

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