Senior Application Support Analyst
1 week ago
QUALIFICATIONS:
- 5+ years' experience supporting mission-critical cloud-hosted platforms for large enterprise customers.
- 2+ years' acting in a team management capacity directly responsible for support specialists.
- Strong customer and service mindset; experience partnering with customers and internal stakeholders to navigate successfully through significant operational and technical challenges.
- Supporting cloud-hosted services deployed into AWS, including solid understanding of observability, container management services, DB services, cloud security.
- Familiarity with best-practice DevOps processes and tools, including e.g. Terraform.
• Experience with observability infrastructure such as CloudWatch, Grafana, etc. - Preferably with coding / programming background.
- Configuring/managing service desk tools e.g. Jira.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
JOB RESPONSIBILITIES:
- Run the Branchspace Service Desk
- Maintain effective platform monitoring critical incident management
- Extend the development capability
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