Senior Application Support Analyst

1 week ago

Makati City, National Capital Region, Philippines Weave Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

QUALIFICATIONS:

  • 5+ years' experience supporting mission-critical cloud-hosted platforms for large enterprise customers.
  • 2+ years' acting in a team management capacity directly responsible for support specialists.
  • Strong customer and service mindset; experience partnering with customers and internal stakeholders to navigate successfully through significant operational and technical challenges.
  • Supporting cloud-hosted services deployed into AWS, including solid understanding of observability, container management services, DB services, cloud security.
  • Familiarity with best-practice DevOps processes and tools, including e.g. Terraform.
    • Experience with observability infrastructure such as CloudWatch, Grafana, etc.
  • Preferably with coding / programming background.
  • Configuring/managing service desk tools e.g. Jira.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

JOB RESPONSIBILITIES:

  • Run the Branchspace Service Desk
  • Maintain effective platform monitoring critical incident management
  • Extend the development capability

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