Senior Application Support Analyst – Azure

3 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year
Job Summary – IT Business Analyst IV (Application Support Focus)
  • Lead global application support for enterprise systems including Azure, Power Platform, and SAP.
  • Ensure efficient incident management, service request fulfillment, and problem resolution.
  • Maintain SLAs and KPIs to optimize team performance and service delivery.
  • Collaborate with IT teams and business stakeholders across regions.
  • Develop and maintain documentation, runbooks, and training materials.
  • Stay current with industry best practices and emerging technologies.
  • Communicate effectively across technical and non-technical audiences.
  • Apply strong analytical skills to identify root causes and implement solutions.
  • Deliver results in a fast-paced, global environment.
Application Support Requirements
  • Necessary: Azure Data Factory, Azure Synapse, Power BI
  • Good to Have: Azure Fabric, Power Automate, Power Apps
  • Optional: SAP BW, SAP BW4/HANA, SAP BOBJ
  • Proven experience in application support and data sourcing from SAP
  • Troubleshoot system, report, and connectivity issues
  • Perform root cause analysis and code/script reviews
  • Adhere to design governance and internal control standards
  • Understand system landscapes and liaise across technical and business teams
  • Drive simplification and support analytics/report development when needed

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