Application Support Analyst

1 day ago

Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time $60,000 - $80,000 per year

We're Hiring: Application Support Analyst


Location
: SMART Tower 2, 30/F Ayala Ave., Makati City, NCR


Work Setup
: On-site


Date Posted
: [Insert Date]


Reports To
: Demand & Operations Manager


Division
: IT Enterprise Resource Planning

Why This Role Stands Out

Are you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your technical skills and problem-solving mindset will directly impact operational efficiency across the organization. This isn't just support—it's strategic enablement.

At SMART Tower 2, you'll be at the heart of innovation, collaborating with cross-functional teams, leading resolution calls, and shaping how enterprise systems run smoothly. If you thrive in fast-paced environments and love turning challenges into solutions, this is your next big move.


What You'll Do

  • Provide functional SAP support and resolve user inquiries.
  • Manage and close incident tickets with precision and speed.
  • Lead bridge calls for cross-team incident resolution.
  • Monitor recurring issues and escalate problems proactively.
  • Maintain ERP documentation and contribute to knowledge base development.
  • Ensure compliance with PLDT Group standards and governance protocols.


What You Bring

Education

Bachelor's degree in Computer Science, Information Systems/Technology, Engineering, or related field (or equivalent experience).

Experience

At least 2 years of hands-on experience in ERP functional or business process areas.

Skills & Competencies

  • SAP Application & Product Knowledge
  • Incident & Problem Management
  • ERP Implementation & Support
  • Client Service & Relationship Management
  • Business & Technical Writing
  • Teamwork, Communication, and Conflict Resolution


Perks of Joining Us

  • Be part of a high-impact IT ERP team driving enterprise transformation.
  • Work in a premium location in Makati's business district.
  • Collaborate with passionate professionals and leaders.
  • Grow your career in a company that values innovation and continuous learning.


Ready to Apply?

Click
Apply Now
or reach out to our Talent Acquisition team. Let's build smarter systems together.

  • Senior Application Support Analyst – Azure

    1 day ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job Summary – IT Business Analyst IV (Application Support Focus)Lead global application support for enterprise systems including Azure, Power Platform, and SAP.Ensure efficient incident management, service request fulfillment, and problem resolution.Maintain SLAs and KPIs to optimize team performance and service delivery.Collaborate with IT teams and...

  • Application Support Associate

    1 day ago

    Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time ₱204,000 per year

    HIRING - Associate Support Analyst (Fresh graduates with SQL & Analytics internship experience and interest will be prioritized)Pay: ₱17,000.00 per month plus variable commissionKickstarting your career with MTC by being the L1 Support for the data analytics team, which could also heighten your chance of career progression for support role or being a part...

  • Application Support Analsyt

    5 days ago

    Makati City, National Capital Region, Philippines Citco Group of Companies Full time

    Junior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please...

  • Application Support Analsyt

    1 day ago

    Makati City, National Capital Region, Philippines Citco Full time $40,000 - $80,000 per year

    Junior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about Citco, please...

  • Application Support Analsyt

    1 day ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time $40,000 - $80,000 per year

    Job DescriptionJunior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about...

  • Application Support Analsyt

    1 day ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time $40,000 - $60,000 per year

    Job Description Junior Application Support Analyst About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. ...

  • Application Support Analsyt

    1 day ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time $40,000 - $60,000 per year

    Junior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please...

  • Application Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines LEIGHTON ASIA Full time ₱600,000 - ₱800,000 per year

    About the Role:We are seeking a detail-oriented and proactive Application Support Analyst professional to join our team. This role is critical in ensuring the smooth operation, maintenance, and enhancement of business applications used across the organization. You will work closely with internal stakeholders to provide technical and functional support,...

  • Technical Application Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeApplication Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking an experienced Applications Support Analyst to join our team. In this role, you will provide technical support and guidance to our clients, ensuring they have access to our applications and services.The ideal candidate will have a strong background in IT and a proven track record of providing excellent customer service. You will be...

  • IT Application Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines Vela Ventures Full time $40,000 - $60,000 per year

    Summary:The IT Application Support Engineer plays a crucial role in ensuring the smooth functioning of software applications within the organization. They are responsible for providing technical support, troubleshooting, and resolving issues related to various applications used by the company. Additionally, they collaborate with other IT teams and...