
Application Support Analyst
3 days ago
We're Hiring: Application Support Analyst
Location
: SMART Tower 2, 30/F Ayala Ave., Makati City, NCR
Work Setup
: On-site
Date Posted
: [Insert Date]
Reports To
: Demand & Operations Manager
Division
: IT Enterprise Resource Planning
Why This Role Stands Out
Are you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your technical skills and problem-solving mindset will directly impact operational efficiency across the organization. This isn't just support—it's strategic enablement.
At SMART Tower 2, you'll be at the heart of innovation, collaborating with cross-functional teams, leading resolution calls, and shaping how enterprise systems run smoothly. If you thrive in fast-paced environments and love turning challenges into solutions, this is your next big move.
What You'll Do
- Provide functional SAP support and resolve user inquiries.
- Manage and close incident tickets with precision and speed.
- Lead bridge calls for cross-team incident resolution.
- Monitor recurring issues and escalate problems proactively.
- Maintain ERP documentation and contribute to knowledge base development.
- Ensure compliance with PLDT Group standards and governance protocols.
What You Bring
Education
Bachelor's degree in Computer Science, Information Systems/Technology, Engineering, or related field (or equivalent experience).
Experience
At least 2 years of hands-on experience in ERP functional or business process areas.
Skills & Competencies
- SAP Application & Product Knowledge
- Incident & Problem Management
- ERP Implementation & Support
- Client Service & Relationship Management
- Business & Technical Writing
- Teamwork, Communication, and Conflict Resolution
Perks of Joining Us
- Be part of a high-impact IT ERP team driving enterprise transformation.
- Work in a premium location in Makati's business district.
- Collaborate with passionate professionals and leaders.
- Grow your career in a company that values innovation and continuous learning.
Ready to Apply?
Click
Apply Now
or reach out to our Talent Acquisition team. Let's build smarter systems together.
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