Operations Manager

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a full-service creative event management agency specializing in conferences, incentive programs, destination management services, brand activations, and virtual events. They are known for producing fresh, inspiring experiences that foster genuine connection while supporting client objectives.

With a portfolio that includes partnerships with some of the world's most recognized brands and organizations, they have successfully delivered large-scale conferences, immersive brand activations, and dynamic incentive programs across diverse industries. The team is made up of passionate creators and specialists, including in-house florists, stylists, photographers, and videographers, enabling them to offer end-to-end solutions from concept development to flawless execution.

About the Role

The Operations Manager will play a pivotal role in ensuring the smooth delivery of client events, campaigns, and projects. This role oversees end-to-end operations, including business and project oversight, systems and process improvement, people and culture management, financial performance monitoring, and risk compliance. You will work closely with the Director and cross-functional teams to align business priorities, drive efficiency, and deliver events and campaigns on time, within budget, and at the highest quality.

• Work hours: Monday to Friday, 9:00 AM - 6:00 PM MelbourneTime (6:00AM - 3:00 PM PH Time)

• Work set-up: Remote

What you'll do

Business & Project Oversight

• Oversee and monitor the profitability of each event, ensuring budgets are adhered to and revenue targets are met.

• Work closely with the Director to prioritise business objectives and manage operational priorities.

• Regular communication with Event Leads to track project milestones, risks, and client satisfaction.

• Review and analyse project timelines, identifying bottlenecks and reallocating resources as required.

• Conduct post-event reviews to capture lessons learned and recommend improvements.

Process & Systems Management

• Audit current processes and implement efficiencies to streamline event delivery and administration

• Maintain a complete overview of all operational systems, event management software, and technology tools, staying abreast of emerging innovations to improve productivity

• Implement standard operating procedures (SOPs) for consistency and efficiency across projects.

• Ensure all staff are trained in relevant systems, tools, and compliance requirements (including WHS and relevant permits/licences)

People Management & Culture Lead

• Onboarding for new staff, producing clear induction documentation and role guidelines

• Support professional development, ensuring team members have access to upskilling opportunities and mentoring

• Facilitate regular staff meetings, strategic planning sessions, and team- building initiatives

• Act as a key point of escalation for staff queries or challenges, maintaining a solutions-focused approach

Financial & Commercial Management

• Work with the Accountant to monitor cash flow, budgets, and event profitability reports.

• Analyse current pricing models and competitor activity to inform pricing strategy and business positioning.

• Support the Director in identifying and pursuing new revenue streams or commercial opportunities.

• Ensure all supplier agreements and contracts are reviewed, negotiated, and monitored for cost efficiency.

Marketing & Business Growth

• Oversee the development and delivery of the annual marketing plan, ensuring deadlines and KPIs are met

• Monitor the performance of marketing initiatives and refine strategies based on data insights.

• Ensure consistent brand representation across all client touchpoints

Compliance & Risk

• Ensure all events meet legal, safety, and insurance requirements

• Develop contingency plans for operational risks, including event disruptions and staffing changes

• Maintain up-to-date policies on workplace health and safety, privacy, and cultural protocols (where relevant).

What You Bring

• Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred)

• 10+ years of experience in operations management, with at least 5 years in a Western company of similar size (5-30 staff)

• Proven experience leading Western teams from an offshore location

• Strong background in business analysis with demonstrated experience in process improvement and data-driven decision making

• Expertise in implementing and managing project management software tools for comprehensive project visibility

• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis

• Advanced proficiency in Microsoft Office suite, particularly Excel, and experience with data analysis tools

• Fluent in English; additional languages are a plus

• Demonstrated success in implementing and optimizing operational processes in a multinational context

Preferred qualifications:

• Strategic thinker with strong analytical and problem-solving skills

• Excellent cross-cultural communication and interpersonal skills

• Ability to work effectively across different time zones and cultures

• Adaptable and resilient in a fast-paced, changing environment

• Results-oriented with a focus on continuous improvement

• Strong team player with the ability to motivate and inspire diverse, global teams

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.