Operations Manager

1 day ago

Makati City, National Capital Region, Philippines One Outsource Direct Corporation Full time ₱2,000,000 - ₱2,500,000 per year

Job Description

Key Responsibilities:

  • Strategic Planning & Execution: Develop and implement operational strategies that align with the company's long-term objectives. You'll analyze data and metrics to identify areas for improvement and drive a culture of continuous enhancement.
  • Team Leadership: Lead, mentor, and manage a diverse team of operations professionals. Foster a positive and high-performance work environment, and ensure team members have the resources and support they need to succeed.
  • Process Optimization: Design and implement efficient workflows and procedures to improve productivity, reduce costs, and enhance service delivery. You'll be responsible for identifying and eliminating bottlenecks in our operational processes.
  • Quality & Compliance: Oversee quality control measures to ensure services and products meet our high standards. You'll also ensure all operational activities comply with relevant legal and regulatory requirements.
  • Budget Management: Manage the operational budget, including forecasting, resource allocation, and cost-control initiatives. You'll be expected to find ways to maximize profitability without compromising quality.
  • Cross-Functional Collaboration: Work closely with other department heads (e.g., Sales, Marketing, Finance) to ensure seamless communication and a unified approach to achieving company goals.
  • Reporting & Analysis: Prepare and present regular reports on operational performance, key metrics, and strategic initiatives to senior management.

Qualifications:

Experience:

  • 2–3 years of operations management experience, with proven leadership background.
  • Proven experience in a BPO (Business Process Outsourcing) or similar service-oriented industry is a strong plus.

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