Customer Care Team Leader

1 day ago

Manila, National Capital Region, Philippines Commpeak Limited Full time $40,000 - $60,000 per year

This role is primarily focused on guiding, training, coaching and mentoring each member of the team with the end goal to deliver expert customer support to CommPeak's clients.ResponsibilitiesAct as first point of escalation for DID and finance related customer concerns and directly handle customer escalations as needed

Coordinate and supervise escalations to higher tier or other departments to determine proper and timely solution

Coordinate closely with Sales, Customer Success, and Carriers team in meeting customer requirements and market demands

Support the handling of abuse cases with close communication with legal team and third parties

Manage team's daily activities and overall individual and team performance to ensure established metrics and SLAs are met

Ensure team members are updated on new products, services, regulations, features, processes, and best practices

Responsible for overall growth and development of each team member through evaluation, coaching, training, and mentoring

Recommend, establish, and implement processes, policies, standards and procedures of the business unit

Help to recruit, train and retain top talentsRequirementsMinimum 2 years of supervisory experience in relevant field (Customer Care, Technical Support)Knowledge in business process improvement is a big plus

Proven ability of effective coaching and mentoring

Strong analytical/critical thinking and decision making skills

Self-disciplined, self-motivated, and strong organization and time management skills

Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training

Excellent communication skills, both written and verbal, with the ability to communicate technical terminologies effectively and in a comprehensible manner both to clients and colleaguesBenefitsGreat career growth opportunity to develop within the CompanyLearning culture- We invest greatly in learning and developing professional and personal skills

Working in a truly international team on truly international and multi-regional projects

Private health insurance with dependent

Hybrid work set-up

Internet allowance during Work From Home

  • Assistant Team Leader

    1 day ago

    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time $90,000 - $120,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Vice President, Client Care and Site Leader, Pasay

    1 day ago

    Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $90,000 - $120,000 per year

    Job Description What a VP, Client Care and Site Leader does at Visa:Day to day leadership of Client Care service teams to provide world-class, differentiated service, with direct accountability for Commercial and Money Movement Service staff and Client Care Risk Services in Pasay. Ensure timely and effective resolution of client queries, collaborating...

  • Customer Care and Experience Specialist

    4 days ago

    Manila, National Capital Region, Philippines Pluxee Full time

    Customer Care and Experience SpecialistApply nowLocation: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674Pluxee is a global leader in employee benefits and engagement, operating in 31 countries. We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition,...

  • Customer Success Lead

    1 day ago

    Manila, National Capital Region, Philippines Abby Care Full time $80,000 - $120,000 per year

    We're Making Family Care PossibleAt Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already...

  • Customer Success Manager

    1 day ago

    Manila, National Capital Region, Philippines Infinit Care Full time $90,000 - $120,000 per year

    About Infinit CareInfinit Care is a mental health company that supports businesses and organizations in providing timely, relevant and accessible mental health solutions for employee wellbeing. Infinit Care leverages technology in delivering highly personalized mental health support such as assessments, chat helpline, online counseling, and personalized...

  • Support Services- Team Leader

    5 days ago

    Manila, National Capital Region, Philippines Healthscope Full time

    OverviewJoin to apply for the Support Services- Team Leader role at Healthscope.About Us: To find out more about National Capital Hospital, and what we can offer you, please visit About The RoleWe have a great opportunity for a Support Services Team Leader to join our team reporting to the Support Services Manager. The position will oversee the delivery of a...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $40,000 - $60,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Success Team Leader

    2 days ago

    Manila, National Capital Region, Philippines Trip Full time

    Regular Manila International Business Other Job ID:5842Update Job DescriptionTEAM LEADER, PHCC Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar . Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel...

  • Team Leader

    1 day ago

    Manila, National Capital Region, Philippines Maersk Full time $60,000 - $100,000 per year

    4PL Team Leader Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and...

  • Customer Care Executive

    4 days ago

    Manila, National Capital Region, Philippines Lavu Inc. Full time

    Join to apply for the Customer Care Executive (Spanish) PHL role at Lavu Inc.We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us We'll provide you with in-depth product training and unlimited growth opportunities.About...