Customer Care and Experience Specialist

3 weeks ago

Manila, National Capital Region, Philippines Pluxee Full time

Customer Care and Experience Specialist

Apply now

Location: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674

Pluxee is a global leader in employee benefits and engagement, operating in 31 countries. We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by advanced technology and over 5,000 team members, Pluxee is a trusted partner within a complex B2B2C ecosystem serving more than 500,000 clients, 36 million consumers, and 1.7 million merchants.

With over 45 years of experience, we are committed to creating positive impacts for our stakeholders, supporting local communities, promoting wellbeing at work, and protecting the planet.

Contract Type: Permanent, Regular

Job Description

As a Customer Care and Experience Specialist, your responsibilities include:

  • Handling incoming interactions according to guidelines
  • Collecting and communicating client feedback
  • Managing your own backlog of actions and emails
Requirements

Experience: Previous experience in Customer Care, receptionist, or personal assistant roles

Education: School education

Technical Skills: Familiarity with Customer Care tools and digital platforms

Behavioral Skills: Customer focus, resourcefulness, innovation, adaptability, attention to detail, communication, customer-centric mindset, experience management, multitasking, problem-solving

Languages: Specify language requirements

Interview Process

Meet with your team and managers via video call or face-to-face, with interviewers' names to be added.

Why Join Us?
  • Meaningful work: Contribute to innovative, sustainable employee benefits that impact millions.
  • Great culture: Be part of a multicultural, respectful, and fun environment that values wellbeing and work-life balance.
  • Inclusive environment: Embrace diversity and celebrate talents in an inclusive workplace.
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